Description
We are looking for a Senior Solution Engineer (m/f/d) to strategically support our customers in Germany through digital transformation. The role combines technical consulting, business consulting, and pre-sales expertise with a clear growth and hunting mindset.
The Solution Engineer acts as a Trusted Advisor for new and existing customers, helping organizations strategically leverage modern CRM platforms, data architectures, and AI-based applications — particularly Agentic AI.
The focus is on customers from the following sectors:
Technology (Software & Hardware)
Professional Services (e.g., Facility Management, Staffing Services, Auditing)
Industry experience is helpful but not mandatory. What matters most is the ability to understand complex business processes and drive technology-led transformation.
Areas of Responsibility
Strategic Customer Advisory
Advising existing customers and new logos on modern CRM architectures
Developing end-to-end solution strategies based on CRM, data platforms, and AI
Positioning Agentic AI as the next evolutionary step for customer engagement and automation
Pre-Sales & Solution Engineering
Conducting Discovery Workshops, Value Engineering Sessions, and Architecture Discussions
Developing compelling solution designs and architecture concepts
Presenting complex solutions to C-level executives, business units, and IT
Growth with Existing Customers
Identifying expansion opportunities
Supporting the account team with cross- and upsell initiatives
Building long-term trusted advisor relationships
Innovation & Thought Leadership
Translating new technologies such as AI, Data Platforms, and Agentic AI into concrete business applications
Close collaboration with Product, Partners, and Customer Success
Co-creating innovative customer engagement strategies
Ideal Candidate Profile
Experience
Several years of experience as a Solution Engineer, Pre-Sales Consultant, Solution Architect, or Technical Consultant
Ideally experience at a CRM, SaaS, or cloud software company
Alternatively, experience at an implementation partner / consulting firm with relevant project experience
Experience in customer projects involving CRM, Data, or AI is a strong advantage
Technical Competency
Understanding of modern architecture topics such as:
CRM and platform architectures
Data Integration & Data Platforms
AI-powered applications
Automation and intelligent agents (Agentic AI)
The candidate does not need to be a developer but should be able to discuss architecture decisions and clearly explain complex technical relationships.
Business Mindset
Strong customer-first mentality
Ability to connect technical solutions with concrete business value
Experience working with diverse stakeholders (Business & IT)
Personality
We are specifically looking for individuals with:
Growth and hunting mindset
Willingness to go the extra mile for customers and deals
Curiosity and eagerness to learn about new technologies
Strong communication skills
Enjoyment of teamwork and diverse team constellations
We especially welcome diverse profiles, particularly female candidates, who combine technology consulting with a strong customer focus.