Description
Data Foundation Consumption Value Manager
Location: Mexico City, Mexico
Hybrid
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About the Role
We are seeking an experienced Data Foundation Consumption Value Manager to join our team in Mexico City. In this strategic role, you will be responsible for driving adoption, optimization, and value realization of Salesforce's consumption-based products, with a primary focus on Data Cloud and related data foundation solutions. You will serve as a trusted advisor to enterprise customers, helping them maximize their investment and achieve measurable business outcomes.
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Key Responsibilities
Customer Value ManagementLead strategic conversations with C-level executives and key stakeholders about consumption value and ROI
Develop and execute consumption optimization strategies aligned with customer business objectives
Identify opportunities to increase product adoption, usage, and value realization
Conduct regular business reviews to track consumption metrics and demonstrate value delivered
Consumption Analytics & InsightsMonitor and analyze consumption patterns, utilization trends, and customer health metrics
Identify consumption risks and proactively develop mitigation strategies
Generate insights and recommendations to optimize customer spend and maximize value
Create executive-level reports and dashboards showcasing consumption trends and business impact
Cross-functional CollaborationPartner closely with Account Executives, Customer Success Managers, and Solution Engineers to align on customer strategy
Collaborate with Product and Engineering teams to provide customer feedback and influence product roadmap
Work with Finance and Operations teams to ensure accurate consumption forecasting and billing
Enable internal teams on consumption models, pricing, and value drivers
Customer Education & EnablementEducate customers on consumption best practices, optimization techniques, and cost management strategies
Facilitate customer understanding of consumption metrics, billing, and license management
Develop and deliver enablement materials, workshops, and training sessions
Serve as a subject matter expert on Data Cloud and consumption-based products
Strategic GrowthIdentify expansion opportunities based on consumption analysis and customer needs
Support renewal conversations with data-driven value narratives
Drive product adoption initiatives that lead to increased consumption and customer success
Contribute to customer retention and growth objectives
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Required Qualifications
Experience 5-7+ years of experience in customer-facing roles within enterprise software or SaaS companies
Proven track record managing enterprise accounts and driving customer success
Experience with consumption-based or usage-based business models
Demonstrated success in value realization, customer adoption, or similar roles
Technical SkillsStrong understanding of Salesforce platform and ecosystem
Knowledge of Data Cloud, analytics products, or data management solutions
Proficiency in data analysis, metrics interpretation, and business intelligence tools
Familiarity with consumption pricing models and revenue operations
Business AcumenStrategic thinking and ability to align technology solutions with business outcomes
Strong analytical skills with ability to translate data into actionable insights
Financial acumen and understanding of ROI, TCO, and value measurement
Experience with executive-level communication and stakeholder management
Language & LocationFluent in English and Spanish (written and verbal)
Based in or willing to relocate to Mexico City, Mexico
Ability to travel up to 25% for customer meetings and internal events
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Preferred Qualifications
Previous experience as a Customer Success Manager, Account Executive, or Solutions Engineer at Salesforce or similar companies
Hands-on experience with Data Cloud, MuleSoft, Tableau, or other Salesforce consumption products
Experience in the LATAM market and understanding of regional business dynamics
Salesforce certifications (Admin, Consultant, or product-specific)
Background in data architecture, integration, or analytics
Experience managing high-value enterprise accounts ($1M+ ARR)
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Key Competencies
Customer Obsession: Deep commitment to customer success and value delivery
Data-Driven Decision Making: Comfort with analytics and metrics-based approaches
Strategic Communication: Ability to influence and present to executive audiences
Collaboration: Strong cross-functional partnership and teamwork skills
Adaptability: Thrives in fast-paced, evolving environments
Problem Solving: Creative and analytical approach to complex challenges
Business Orientation: Focus on outcomes, growth, and measurable impact
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What We Offer
Opportunity to work with cutting-edge data and AI technologies
Collaborative and innovative team environment
Career growth and development opportunities
Competitive compensation and benefits package
Impact on enterprise customers' digital transformation journeys