Using your Java, Database, Web API and UI skills to solve critical customer escalations
Figuring out ways to find “the bug” utilizing top-notch troubleshooting techniques and all the tools and systems available within the development organization, and digging deep into code
Identifying root causes, proposing test cases and proposing code changes to fix the problem.
Providing timely information to customer facing teams to improve overall customer satisfaction
Mentoring internal support teams on technical issues and best practices
Building relationships with other teams across Customer Service, Development, and Site Reliability as a technical expert
Championing Supportability and Debug ability initiatives throughout development and developing new debugging tools while working closely with product teams
Work with engineers on the design, deployment and continuous improvement of important infrastructure services (i.e. logging, monitoring and alerting)
Provide input into long-range platform requirements and operational guidelines, with a focus on automation, continuous improvement and availability.
Analyze and understand how customers are using the platform and help drive continuous improvement of the offering based on that.
Deliver presentations highlighting metrics, trends and success stories to engineering teams

Foundational Requirements

BA/BS/BTech in Computer Science or a related Engineering degree is highly preferred or equivalent work experience with demonstrated proficiency
At least 7+ years experience in the software development environment.
Fullstack developer-level technical skills along with a strong desire to interact with customers, support teams and management on high-profile issues critical to the long-term success of the company
Unparalleled debugging, troubleshooting and problem-solving skills
Learn quickly and be productive in a highly collaborative, lightning-fast environment
Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge and comfort interacting with all levels of management
Ability to take complex problems and break them down into smaller tasks
In-depth, hands-on experience with Linux, networking, server, and cloud architectures.
A strong background in open source technology.
Deep understanding of fundamental network technologies like DNS, Load Balancing, SSL, TCP/IP, SQL, HTTP.
Knowledge about cloud security and best practices.
Willing to learn new technologies

Tech Requirements

Must have a background in an Object Oriented Development Language (Java preferred)
Front end development experience: Javascript, HTML5
Experience utilizing the frontend frameworks/libraries such as RequireJS / Grunt / Node / jQuery / jQuery UI / Bootstrap / Backbone / Handlebars / Mustache or others.
Very good understanding of RDBMS (Oracle and/or other relational databases like PostgreSQL, MySQL etc.).
Experience with a known IDE: Eclipse or IntelliJ or VSCode
Good understanding of log parsing / analysis in Splunk and creating reports/dashboards.
Understanding of W3C standards and experience in addressing cross-browser and platform compatibility issues.
Utilization and troubleshooting of SOAP & REST based APIs
Salesforce knowledge preferred

Desired (optional) Technical Skills:

Proficiency in modern JavaScript (ES6+, React, LWC, TypeScript) is preferred,
Experience working with AWS or any other public cloud provider.
Strong understanding of microservices architecture and API orchestration to trace complex failures across distributed systems.
Experience using Linux environments, such as Ubuntu
Previous Salesforce / Force.com development experience
Experience with mobile app development: iOS/Android Simulator
HTTP traffic analysis: Fiddler or Charles