Description
The Global Operations Center (GOC) is a 24/7 operation providing critical support to ensure global personnel and asset safety through advanced intelligence systems and technology databases that deliver prioritised, actionable security incidents.
This management role is based in the Sydney, Australia, GO Center overseeing a Global Operation team who evaluates situational awareness, incident response, and operational resilience across all geographies while implementing our V2MOM approach to deliver trusted, scalable security operations guided by Salesforce's core values of Trust, Customer Success, Innovation, Equality, and Sustainability. The position manages real-time monitoring of worldwide events (access control, alarms, CCTV, social media, news), assesses potential impacts on personnel and assets, and ensures timely threat notifications to appropriate stakeholders.
Role Responsibilities:
Lead a high performing team of contractors
Manage information flow to and from incident, vendors and other response personnel
Ensure security and safety of employees and customer locally and abroad by monitoring domestic and global events
Oversee daily security operations, including monitoring security systems, alarms, and surveillance equipment
Monitor and maintain status of global personnel and property, analyse situations accordingly and take effective action to help ensure safety and security
Develop, implement, and maintain security protocols, procedures, and policies to safeguard assets through systematic process management
Coordinate and collaborate with company leaders, department management, internal and external partners including law enforcement agencies.
Investigate global incidents and create accurate and timely incident reports, escalating to the appropriate persons as necessary
Provide backup support to the Global Operations Center Operator in managing communications for emergency and non-emergency calls-for-service.
Perform other duties and special projects as assigned to support the overall mission and objectives of the Global Operations Center and Global Safety and Security team.
Monitor email inboxes, relevant Slack channels, work order service requests and all communications devices; prioritise and process incoming information according to procedure.
Requirements and Qualifications:
Demonstrates: Willingness to be proactive in role to help ensure the GOC remains a World Class operation with white glove service.
Experience: Strong experience in security operations, law enforcement, or protective services.
Leadership Skills: Proven ability to manage teams, supervise staff, and lead during high-pressure situations
Technical Proficiency: Knowledge of modern security technologies, such as access control and surveillance systems, Salesforce products, and OSINT tools
Strong interpersonal skills for effectively training team members, providing detailed reports to management, and coordinating seamlessly with various stakeholders
Technical Operations: Proficiency in operating radio, telephone equipment, console monitors, and various communication systems essential for 24/7 operations center functionality
Critical Thinking and Decision Making: Advanced ability to assess, evaluate, and analyse complex situations while identifying critical issues quickly and accurately under pressure
Exceptional attention to detail
Ability to multi-task effectively
Living Our Values:
As a Manager at Salesforce, you'll champion our core values in everything you do:
Trust: Build unwavering confidence through transparency, security excellence, and ethical leadership
Customer Success: Ensure our security operations directly enable customer resilience and business growth
Innovation: Drive cutting-edge security technologies and methodologies that keep Salesforce at the forefront
Equality: Foster an inclusive, diverse global team where everyone can thrive and contribute their best work
Education and Certifications:
Bachelor's Degree preferred or equivalent professional experience
Current and valid NSW Security Industry License
Valid Identification
Proven professional security experience in a corporate environment
Industry certifications (First-Aid, CPR) valued
Demonstrated knowledge of Salesforce's AI initiatives, including Agentforce and Einstein AI capabilities, with the ability to leverage these technologies to enhance security operations and drive intelligent automation
At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia’s First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information.