Description
ABOUT THE ROLE
At Salesforce, we don’t just build technology we help our customers transform their businesses and achieve faster time-to-value. As a Senior Success Guide, you’ll play a critical role in that journey by blending deep product knowledge, hands-on solutioning, and consultative engagement to accelerate customer adoption and outcomes. You will partner with customers to understand their business needs, align them with Salesforce capabilities, and co-create solutions that drive measurable impact. From leading discovery sessions and facilitating solution discussions, to showcasing platform capabilities through demos and collaboratively building prototypes, you will bring strategy and execution together to help customers unlock value faster.
RESPONSIBILITIES
Engage with customers to gather, analyze, and translate business requirements into actionable Salesforce solutions.
Deliver org health assessments by reviewing challenges, analyzing performance and customizations, using tools like Salesforce Optimizer and other Internal tools and providing best practice recommendations with actionable insights.
Deliver advanced security assessments for customers, identifying risks across key domains (application security, authentication, access, data, and coding) and recommending best practices to strengthen security and compliance.
Collaborate with architects, developers, and stakeholders to design scalable, secure, and high-performing solutions, while reviewing and contributing code when needed to troubleshoot and resolve complex platform challenges.
Lead interactive demos, proof-of-concepts, and collaborative solution-building sessions to accelerate feature and cloud adoption.
Build and co-develop solution components with customers to ensure faster return on value.
Deliver expert coaching sessions that provide prescriptive recommendations, best practices, and technical guidance tailored to customer needs to accelerate adoption and drive success.
Provide product education, technical advice, and adoption guidance to ensure customers consistently achieve their business outcomes.
Act as a Subject Matter Expert (SME) for Industry and/or Revenue Cloud, supporting internal enablement and mentoring other Success Guides.
Partner with Guide Leadership to design and deliver training programs that build team skills and maturity.
Generate positive feedback from customers, internal teams, and leadership by driving measurable outcomes and customer satisfaction.
Show continued professional growth through certifications, Trailhead learning, and staying current with Salesforce innovations.
REQUIRED QUALIFICATIONS
Minimum 5 years of development experience in the Salesforce ecosystem and relevant Salesforce certifications including: Required - Salesforce Certified Platform Developer Desired - JavaScript Developer, Service, Sales, and/or any Industry Cloud Certifications, System Architect, Salesforce Admin.
Preferred Hands-on expertise in Salesforce Core Cloud Cloud capabilities such as Revenue Cloud, Industry Clouds (Health, Financial Services, Communications, etc.), Sales Cloud, Service Cloud, etc. Revenue or Industry Clouds strongly preferred.
Experience in developing custom solutions in Salesforce Lightning using LWC and Apex, Proficient in front-end technologies like HTML, JavaScript, and CSS.
Familiar with data integration tools and experienced in integrating Salesforce with various business systems, with strong knowledge of SQL, SOQL, Java, JavaScript, SLDS, and custom CSS.
Familiarity with platform authentication patterns (SAML, SSO, OAuth). Experience with platform security capabilities (TLS, SSL).
Experience in building scalable solutions using Visualforce, Apex, Web Services, and APIs.
Expertise in Salesforce Flows, Process Builder and advanced declarative automation tools.
Experience handling large data volumes, data migration (Data Loader, ETL tools), and performance optimization in Salesforce.
Ability to collaborate with architects, developers, admins, and business stakeholders, translating requirements into scalable solutions.
Strong communication skills with an analytical mindset to understand requirements and design effective solutions that meet business needs.
Experience will be evaluated based on alignment to the core proficiencies for the role (e.g. extracurricular leadership roles, volunteer work, etc.).
NOTE: By applying to the Sr Success Guide posting recruiters and hiring managers across the organization hiring these roles will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.
BENEFITS & PERKS
Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
World-class enablement and on-demand training with Trailhead.com
Exposure to executive thought leaders and regular 1:1 coaching with leadership
Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
For more details, visit https://www.salesforcebenefits.com/
In school, or graduated within the past 12 months? Please visit FutureForce for opportunities.