Description
About the Team :
The Monitoring Cloud team builds the critical observability platforms that keep our services running. We develop the core tooling used across all channels to maintain high availability and system reliability. Our success is defined by two key metrics: Mean Time to Detect (MTTD) and Mean Time to Recover (MTTR).
Role Overview :
We are seeking a Senior Engineer to lead the design, architecture, and implementation of our next-generation API platform. This is a hands-on role that requires a "customer-first" philosophy and a deep technical mastery of distributed systems and API platforms. Beyond technical excellence, you will serve as a strategic partner to product teams—challenging assumptions and asking the "why" to ensure we build the most impactful solutions possible.
Responsibilities:
Key responsibilities include but not limited to :
1. Design, develop and deploy features to enhance observability services offered to teams in Salesforce
2. Demonstrate effective service ownership by monitoring their own service and taking proactive actions when incidents happen
3. Interact with customers, engaging in understanding their requirements or issues and address them in a timely manner
4. Work with engineering and product leadership to evolve the feature roadmap by participating and contributing to release planning
5. Champion efforts to reduce engineering toil, by automating manual procedures and move code to config to enhance team productivity
6. Present your work at tech talks, cloud demos and engineering blogs to show case the work and iterate using feedback
Required Skills and Experience:
6+ years of professional software development experience.
A related technical degree required.
Deep proficiency in one or more programming languages (e.g., Java, Python
Extensive experience designing, building, and operating highly scalable, reliable distributed systems within a platform-first environment.
Expert-level understanding of software engineering best practices, including code quality, automated testing (unit, integration), CI/CD, and monitoring.
Excellent communication and collaboration skills, with a history of partnering effectively with product management and other engineers to understand the "why" behind requirements.
Proven, hands-on experience with high scale API platforms and capabilities ( API gateway, rate limiting, api authentication, versioning etc.)
Desired Skills and Experience:
Experience with container orchestration systems Kubernetes, Docker, Helios, Fleet
Expertise in platforms/technologies like AWS, Elastic Search, Logstash, Kakfa, MongoDB, Hadoop, Spark, Trino/Presto, Airflow, Splunk
Experience with observability platforms/products
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.