Description
As Senior Product Manager, you will own core customer-facing capabilities within Salesforce’s next-generation digital commerce ecosystem. You’ll lead the roadmap and execution for experiences across billing, purchasing, and subscription management, enabling AI-guided actions and intuitive self-service using Agentforce and Data Cloud. You’ll collaborate closely with product leaders defining the unified commerce strategy and work with engineering, design, and go-to-market teams to deliver scalable, personalized digital experiences used by millions of customers.
You’ll execute the strategy that not only simplifies transactions but also leverages innovations like Agentforce and Data Cloud to create personalized, AI-driven experiences. Success will require close partnership with leaders across Product-Led Growth (PLG), Technology & Products, Product & Pricing Strategy, and Revenue Operations, ensuring alignment on priorities and delivering an integrated experience that drives growth. This role is an individual contributor role that offers a unique opportunity to shape critical parts of the commerce foundation alongside other product leaders, influencing key decisions across engineering, architecture, UX, and GTM teams.
What You’ll Own
Customer-Facing Experiences
Billing and commerce portals enabling self-service for purchasing, billing, subscription management, and AI-powered assistance.
Unified Service Layer
API-first platform delivering consistent, scalable capabilities across channels and integrated systems
Your Impact
Execute the vision: Translate our unified commerce strategy into customer-facing capabilities that deliver guided actions, personalization, and automation for a connected customer journey.
Define Product Roadmap: Build and maintain the roadmap for your product area, prioritizing initiatives based on customer needs, business outcomes, and technical constraints. Partner with engineers to deliver high-fidelity epics, user stories, and enablement plans.
Delivery & Velocity: Lead execution across partner teams, managing sprint backlogs and aligning stakeholders to ensure high-quality delivery.
Define what success looks like: Define KPIs for your product area, analyze data to identify friction, and use insights to influence product decisions and prioritization.
Influence at Scale: Collaborate closely with product, engineering, pricing strategy, PLG, and GTM teams to align on dependencies and remove delivery obstacles.
Who You Are
Strategic Product Leader: 5+ years in product management with expertise in eCommerce, self-service, or subscription commerce for B2B/B2C.
Customer Obsessed: Passion for turning complex workflows into elegant, agent-assisted solutions
Driven and Analytical: Exceptional quantitative and analytical skills with a track record of leveraging complex data to identify customer friction, measure product adoption, inform feature prioritization, and clearly demonstrate product ROI.
Platform Experience: Experience delivering platform capabilities, APIs, or shared services within complex systems
Technical Product Ownership: Deep experience defining and managing API-first products and services, acting as the technical liaison between business requirements and engineering implementation for a complex commerce architecture.
Cross-Functional Partner: Proven ability to align and communicate product decisions effectively with engineering, design, marketing, and sales partners, and present product updates clearly to business leaders.
Preferred Experience
SaaS or subscription commerce leadership in large-scale platforms.
Familiarity with Salesforce ecosystem or comparable enterprise systems.
Experience delivering AI-driven, agent-assisted digital commerce experiences.
Why Join Us
eCommerce and self-service are core to Salesforce’s growth strategy. This is your chance to contribute to the vision of the digital commerce foundation of a deeply unified platform that powers one of the most innovative and customer-centric companies in the world. You’ll shape experiences that help millions of businesses connect with Salesforce in smarter, more personalized ways—powered by Agentforce, Data Cloud, and the latest in AI-driven innovation.