Description
We are seeking a VP of Software Engineering in our Digital Enterprise Technology (DET) organization that is driving Salesforce’s transformation to the Agentic Enterprise. This executive leadership position will directly support our worldwide Customer Success organization whose primary mission is to drive Customer Health, Product Adoption and Consumption that leads to increased Salesforce Loyalty and reduced attrition.
The VP will lead technical strategy and execution of the product roadmap for our Customer facing products, systems & services. This includes the Salesforce Help Portal (help.salesforce.com), Customer Success Agentforce Agents, Trailhead Learning and Certification (THA) technologies, Support Console, Incident Management Console, Success and Escalations Management. The leader will define end to end architecture, build scalable technology solutions using the latest Salesforce products, lead high performing global engineering teams, partner closely with senior executives to deliver durable, secure, and reliable systems that unlock new AI‑powered customer experiences. You’ll combine deep hands‑on architectural rigor with executive‑level influence to ship outcomes at enterprise scale.
As a leader at Salesforce, you will embody our core values of Trust, Customer Success, Innovation, and Equality, fostering an environment of innovation as “Customer Zero” for our own Salesforce products as our teams deliver groundbreaking solutions.