Description
We're seeking an experienced Technical Writer to join our Technology Content Experience team within Products and Technology. In this role, you'll partner closely with product leadership, service owners, and engineers who build AI-powered products for Agentforce, onboard services to our Hyperforce infrastructure, and secure our technology stack. You'll focus specifically on documenting monitoring and availability tools and services for Salesforce, working directly with Availability & Infrastructure Engineering leadership to create comprehensive documentation that ensures high availability for our products.
This position offers the opportunity to put on a consulting hat, leverage cutting-edge GenAI tools, and deliver content enablement solutions that drive innovation across our engineering organization.
Responsibilities
Day-to-day responsibilities:
Document monitoring and availability tools and services for Salesforce's infrastructure
Partner with Availability & Infrastructure Engineering leadership to evaluate and support in-house and third-party AI tools
Create infrastructure onboarding guides that support Day 2 operations
Develop playbooks, guides, videos, and other technical content in partnership with our training organization
Deliver effective content via multiple delivery mechanisms including MD/Git, Confluence, newsletters, and Slack canvases
Create process flow and database architecture diagrams
Craft content for end users with a focus on technical and engineering audiences
Long-term impact:
Drive innovation through comprehensive content enablement solutions
Ensure high availability documentation standards across Salesforce infrastructure
Build and maintain a robust content strategy that supports our developer experience initiatives
Establish documentation best practices using GenAI tools to expedite content development lifecycle
Required Qualifications
A related technical degree required
8-10+ years of experience documenting software for technical and engineering audiences
Proven ability to write clean, concise, and approachable technical content
Experience with infrastructure, service, or DevOps documentation
Excellent project management and stakeholder management skills
Ability to juggle multiple priorities, define scope where ambiguous, and manage expectations with content and engineering stakeholders
Self-management and self-prioritization capabilities with ability to get alignment
Proven ability to create process flow and database architecture diagrams
Experience crafting content for end users with ability to quickly learn complex technologies
High standards of quality and attention to detail
Experience with common authoring tools and source control software such as Perforce/Git
Excellent problem-solving, communication, and interpersonal skills
Strong customer advocacy mindset
Experience working in an Agile development environment
Preferred Qualifications
Background in infrastructure and DevOps documentation
Familiarity with GenAI tools and concepts with desire to use GenAI for content development
Knowledge of AWS/Google Cloud/Azure service documentation
Working knowledge of Markdown/Git and docs-as-code paradigm
Ability to read, understand, and build short code samples in various programming languages
Past experience with a cloud-based service provider
Experience crafting GenAI prompts
Programming experience
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.