Description
Responsibilities:
Drive product adoption of Agentforce Service through the creation of scalable processes and assets
Work closely with cross-functional teams on pre-sales and post-sales customer engagements to meet commercial business objectives
Own the engagement strategy for the Agentforce Service Product team with the Service Specialists and Core ecosystem in EMEA
Represent Salesforce as a product expert in customer interactions, industry and corporate events, and through community sites and social media.
Deliver regular enablement content to support customer success and adoption of key capabilities (e.g. Asset Service Management, Scheduling & Optimisation)
Evangelise innovation (e.g. Agentforce agentic AI solutions) in the context of Agentforce Service
Feed strategic customer requirements into the Product team
Drive resolution of strategic customer requests
Key Competencies:
High energy and passion for the job
5+ years of Customer Service / IT Service domain experience with a focus on asset service management, scheduling and optimisation, or mobile workforce management
Experience presenting to C-suite executives
Strong organisational and analytical skills, excellent written and oral communication skills, including experience in high-level business discussions
Experience in gathering and transforming customer needs into product requirements and operational solutions
B.S. degree (Computer Science, MIS or related degree preferred)
Desired Skills and Experience:
Experience building and implementing service solutions
Salesforce Admin, Service Cloud Consultant, and IT Service Consultant Certifications
Experience in one or more key industry verticals such as FINs, manufacturing, utilities, telecommunications, public sector, commercial business services, and healthcare.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.