Description
TEAM OVERVIEW
We are looking for a highly capable and collaborative individual to join our team, focused on supporting the Salesforce executive Customer Advisory Boards. The Customer Advisory boards drive transformative executive relationships, uniting CxOs in dynamic, insight-rich forums focused by persona and industry. The boards facilitate meaningful connections and strategic
discussions, actively deepening trust and driving growth across Salesforce’s top accounts.
ROLE RESPONSIBILITIES
The CAB Specialist will be focused on supporting the CAB program lead and CAB content lead, focused on the following areas:
Customer Nomination and Communication
Identify and nominate potential customers for CAB participation.
Manage customer communications and provide concierge-level service.
Facilitate the sending of invitations and update campaigns.
Send logistics emails, final confirmation emails, and “day of” emails.
Logistics and Scheduling
Work with Executive Assistants (EAs) to gather logistical details.
Create and update customer calendar invites.
Provide ongoing support to internal hosts.
Sales Communications and Briefings
Provide RSVP updates to Account Executives (AEs).
Create, distribute, and format briefing documents.
Slide and Content Creation
Develop and update slides for internal hosts and external customers.
Create program overview decks, session agendas, show flows, and program templates for all events.
Project Management
Create and manage program workback schedules
Team operational and infrastructure support: maintain ongoing best practice documents, assets, and team playbooks
Effectively utilize Salesforce to set up, track, manage, and measure program campaigns, attendees and pipeline impact
SKILLS & EXPERIENCE
3+ years in a program support or marketing role
Strong organizational skills and attention to detail
Top-notch organizational skills and time management skills, ability to manage complex tasks quickly and simultaneously
Excellent, executive
verbal and written communication skills, experience in executive comms a plus
Experience using Salesforce and Slack preferred
Ability to work effectively in a team environment.
Strong problem-solving and creative thinking skills.
Experience in project management and event coordination is a plus
If you are passionate about building strong executive relationships and have a knack for detail and organization, we encourage you to apply.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.