Description
The Operations Manager will play a critical role in driving execution excellence across our Data & Analytics team supporting Global Renewals & Success Plan Sales orgnization. This role serves as the program manager and operational backbone for the team, ensuring our highest-priority analytics initiatives move forward on schedule, risks are surfaced early, cross-functional partners stay aligned, and leadership receives clear visibility into progress. A core requirement for this role is the ability to convert complex analytical work into compelling, executive-ready presentations that tell a clear story, drive decisions, and reflect the high bar of quality expected from our team. This person will partner closely with data & analytics team leadership, analysts, data engineering, product / program owners, and cross-functional teams (Sales Strategy, Finance, Product Growth Strategy, CS Ops, QCP, GDSO, DTS) to operationalize roadmap priorities and ensure we deliver high-impact business outcomes.
Key Responsibilities
Program & Delivery Management
- Own the end-to-end program management of priority analytics initiatives (e.g. forecasting modernization, attrition predictor rollout, attrition reporting enhancements, SPS dashboards).
- Build, maintain, and continuously optimize program plans, milestones, RAID logs, and delivery calendars.
- Track progress across multiple workstreams, identify risks/blockers early, and drive mitigation plans.
- Coordinate recurring program meetings, working sessions, and steering committees with clear agendas and follow-through.
- Ensure cross-functional alignment on requirements, timelines, and responsibilities.
Communication & Executive Storytelling
- Create high-quality, visually compelling presentations that translate analytical insights, roadmap updates, and program status into simple, actionable narratives for leadership.
- Prepare leadership readouts, status summaries, and cross-functional updates across Renewals, Success Plans, Sales Strategy, and Finance.
- Maintain a consistent drumbeat of communication across program stakeholders.
Operational Excellence & Team Enablement
- Help prioritize incoming requests to ensure the Data & Analytics team stays focused on the highest-value work.
- Drive standardization of workflows, documentation, templates, and operational processes.
- Establish routines (weekly standups, OKR tracking, roadmap reviews) to strengthen execution and accountability.
- Partner with leadership to identify resource needs, capacity constraints, and longer-term planning requirements.
Cross-Functional Collaboration
- Act as the connective tissue between analytics teams and stakeholders across Sales Strategy, Finance, CS Ops, Product Growth Strategy, and Engineering.
- Ensure business requirements are well understood and reflected in analytics deliverables.
- Support adoption and stakeholder engagement for new dashboards, models, and analytics products.
Required Qualifications:
- Bachelor’s degree in Business, Operations, Project Management, Analytics, or related field.
- 5+ years of experience in program management, operations management, or PMO roles—preferably within analytics, data, SaaS, or go-to-market organizations.
- Demonstrated ability to manage complex, multi-stakeholder programs with tight timelines.
- Exceptional communication skills, both written and verbal.
- Outstanding presentation and storytelling skills: must be able to craft executive-ready slides that simplify complex topics.
- Strong organizational skills and attention to detail.
- Experience with project management tools (Asana, Smartsheet, Jira, Monday.com, etc.).
Preferred Qualifications:
- Experience working in Data & Analytics or working closely with data teams.
- Familiarity with analytics concepts (dashboards, KPIs, forecasting, data pipelines).
- Experience supporting cross-functional SaaS operations teams (Sales Strategy, CS Ops, Finance).
- PMP, ScrumMaster, or similar certification.
- Comfort working in a fast-paced, ambiguous environment with shifting priorities.
Nice to Have
- Ability to facilitate workshops, retrospectives, and planning sessions.
- Experience with organizational readiness, training, or change management.
- Experience preparing materials for senior executives (SVP, C-suite).
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.