Description
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.
Role Description
We are seeking a Lead Researcher to support our API-led integration and automation platform that enables organizations to connect applications, data, and systems across the enterprise. This researcher will distill complex problems into insights that inform product, design, development, and business decisions; eagerly seek out and triangulate data from diverse sources, leverage new approaches to get at the heart of the issue, and have expertise with the “tried and true” research methods. They will run a combination of both strategic and tactical research in order to learn about and advocate for our users, including Salesforce admins, developers, architects, IT decision makers, and end users.
The ideal candidate will have domain expertise in enterprise-grade platforms that enable API management, systems integration, data connectivity, and application orchestration across hybrid and multi-cloud environments. Candidates should also have some experience and understanding of Generative AI and related technologies.
Responsibilities
Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional stakeholders
Conduct generative and evaluative research using a mixture of research methods (surveys, unmoderated testing, interviews, moderated concept testing, etc.)
Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions
Socialize insights with cross-functional stakeholders to influence their decision-making
Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers.
Work on fast-paced projects, requiring attention to detail and working within constrained timelines while partnering with geographically distributed teams.
Minimum Requirements
Please include a portfolio of 1-2 research projects with details of your direct contributions with your application.
7+ years of experience conducting research in user experience, product design, or technology contexts; with at least 2 years of experience working in a large matrixed organization
Advanced understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research tools
Proven track record influencing product direction and strategy with actionable insights
Ability to plan, design, execute and communicate both strategic and tactical research engagements
Ability to structure and lead internal and external workshops and analyze the outcomes to provide insight for stakeholders
Experience working in cross-functional teams (e.g. customer success, solution architects, design, product management, engineering, marketing)
Excellent project management, communication, storytelling, and presentation skills
University degree in a research- or business-focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)
Ability to work across a globally distributed team
Bonus: Previous experience in CRM or enterprise business software, process mining, automation, and/or supply chain
Benefits & Perks
Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
World-class enablement and on-demand training with Trailhead.com
Exposure to executive thought leaders and regular 1:1 coaching with leadership
Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
For more details, visit https://www.salesforcebenefits.com/
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.