Description
Salesforce is seeking an experienced Lead Technical Writer to join the Technology & Missionforce Content Experience (CX) team. Missionforce is one of Salesforce’s fastest-growing and highest-priority initiatives, representing a major investment as we establish ourselves as a leading competitor in a new cloud focused on public sector and defense use cases.
This role is ideal for a senior writer who brings a strong mix of content strategy, UI text, and developer documentation experience, and who is excited to help scale customer-facing content for highly complex, mission-critical solutions.
What You’ll Do
You will work closely with engineers, architects, product managers, and fellow technical writers across Public Sector Solutions and Missionforce to deliver high-quality content supporting the US Department of Defense and Strategic Intelligence customers.
You will also:
Lead and scale customer-facing content strategy across multiple Industry verticals and Service Cloud
Partner closely with GovCloud and Infrastructure Cloud writers
Collaborate with global engineering and content teams across the US and India
Operate in a fast-paced, Agile environment while maintaining high content quality and consistency
Key Responsibilities
Define content direction, priorities, and strategy for your assigned product areas, making informed tradeoffs as priorities evolve
Champion a user-centered approach to content that is intuitive, discoverable, and aligned to customer needs
Create and maintain a variety of content types in alignment with Salesforce CX and style guidelines
Collaborate cross-functionally to ensure content accuracy, consistency, and usability
Track progress and report on content delivery to ensure visibility and alignment with stakeholders
Monitor content performance and identify opportunities for continuous improvement in both content and processes
Required Skills & Experience
5+ years of experience creating technical documentation for software products
Exceptional written English skills for technical audiences, with writing samples available
Strong communication and collaboration skills; proven ability to work effectively in cross-functional teams
High attention to detail and a strong commitment to quality
Ability to manage multiple projects simultaneously in a dynamic environment
Experience with source control tools (e.g., GitHub) and markup languages such as Markdown
Familiarity with authoring environments and tools such as Visual Studio Code or Oxygen
Experience working with generative AI and LLM-based tools in content creation workflows
Bachelor’s degree or equivalent experience in STEM, English, Journalism, or a related field
Nice to Have
Experience with Salesforce Go content guidelines
Familiarity with Salesforce data model objects and Metadata API
Experience supporting public sector, government, defense, or regulated environments
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.