Description
As a People Specialist on our globally diverse team, you will leverage cutting-edge Salesforce technology to provide expert guidance and support to employees across various geographic locations. Success in this role requires exceptional organisational skills and meticulous attention to detail, coupled with outstanding time management and communication abilities. A strong commitment to delivering exceptional customer support and the aptitude to build collaborative relationships at all organisational levels are essential. The ability to handle highly sensitive and confidential information with discretion is paramount. Our ideal candidate thrives in dynamic, high-growth environments and possesses a keen interest in expanding their exposure to diverse HR disciplines.
Job Responsibilities:
Provide expert guidance to employees and managers on company ER policies and procedures, actively promoting the company’s vision, values and cultures.
Recommend effective and timely solutions for workplace and employee relation related concerns.
Recognize and escalate complex or high-risk employee relations issues to Team Lead or ER COE for further review and handling.
Provide informal coaching advice for performance improvement/performance management queries.
Partner with ES Business Partners to address employee inquiries by accurately interpreting ER policies and ensuring consistent application of practices.
Maintain meticulous, timely, and compliant documentation of all activities to guarantee high-quality employee records and accurate ES metrics.
Collect and compile employee relations data, such as case statistics, trends, and outcomes, to support reporting and identify potential areas for improvement.
Perform a timely and compliant probation management as per each country nuances.
Support the ER team in conducting workplace investigations by providing the necessary informations as requested and liaise with legal team when required.
Collaborate effectively with other Centers of Excellence, including Employee Relations, Rewards, and Talent Development, to ensure seamless support for any ER Cases.
Ensure strict compliance across all employment management processes by strategically integrating local, regional, and global policy requirements.
Exercise sound, independent and fair judgment within established policies and practices to resolve issues effectively.
Proactively recommend and implement appropriate actions to address employee concerns and mitigate potential risks.
Identify opportunities to streamline employee relations processes and contribute to the development of best practices.
Serve as a primary point of contact for front-line support, focusing on the prevention, resolution, and appropriate referral of ER related questions and concerns.
Develop and implement efficient internal team procedures, continuously identifying and driving opportunities for process improvement.
Apply strong analytical skills and expertise to make well-reasoned decisions within broadly defined policies and practices.
Consult and establish strong, collaborative relationships with operational management at all levels and fellow Employee Success team members.
Qualifications
A minimum of 3 years of experience in human resources, preferably within a fast-paced, high-growth technology company.
Prior experience as people operations or shared service functions
Prior experience as HR generalist or ER specialist is an added advantage
Experience in stakeholder management especially senior leadership level
Experience with case management systems and Workday is preferred
Experience applying or implementing company policies and procedures
Has interest in AI and human/agent collaboration
Ability to manage high volume of employees cases
Strong conflict resolution and problem-solving skills
Ability to work in a diverse work environment with ambiguity and multiple priorities
Ability to work effectively independently and in a team environment
Strong professional verbal and written communication