Description
Technical writers at Salesforce produce documentation and content experiences that help customers get the most out of our products. We work closely with other writers, product managers, engineers, and the User Experience (UX) team in an Agile development environment to produce in-app assistance, help, guides, interactive training (https://trailhead.salesforce.com/en), and videos for administrators, users, and developers. We’re passionate about innovating and developing solution-oriented content strategies that deliver the right content, the right way, at the right time.
Required Skills:
6-15 years of experience documenting software for technical audiences. Ability to write clean, concise, and approachable content.
Ability to write clean, concise, and approachable content for diverse audiences
Ability to quickly learn complex technologies.
High standards of quality and attention to detail.
Experience with XML-based authoring tools such as Oxygen.
Experience with source control software such as Perforce or Git.
Excellent problem solver.
Excellent communication and interpersonal skills
Strong advocate for the customer.
Ability to work collaboratively and manage multiple deliverables within tight deadlines.
Strong sense of ownership, taking initiative and responsibility for content projects from start to finish
Demonstrated self-drive and ability to work independently with minimal supervision
Strong team player with excellent communication skills.
Bachelor's degree in a technical, communications, or writing field, or equivalent experience.
Knowledge of DITA and structured authoring.
Experience working in an Agile development environment
Preferred Skills:
Experience with source control software such as Perforce
Experience with XML-based authoring tools such as Oxygen
Knowledge of DITA and structured authoring
Experience working in an Agile development environment
Project management
Good to have ability to read, understand, and build short code samples in a variety of programming languages
Experience with CRM applications (Salesforce familiarity a plus)
Programming knowledge with HTML
A related technical degree required
BENEFITS & PERKS
Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
World-class enablement and on-demand training with Trailhead.com
Exposure to executive thought leaders and regular 1:1 coaching with leadership
Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
For more details, visit https://www.salesforcebenefits.com/