Description
Overview: The Order Management Specialist (OMS) will be responsible for reviewing and booking all quotes accepted within Salesforce.com compliance policies. In addition to quote conversion, the OMS will manage a personal case queue and may collaborate on special projects as required. The OMS must be able to work in a team environment, be self-motivated, extremely detail-oriented with demonstrated problem solving and decision-making skills.
Key Responsibilities:
* Review and process quotes to ensure compliance with Salesforce.com policies.
* Adjust opportunities as per given guidelines to ensure accuracy for forecasting purposes
* Respond to process & policy questions and effectively communicate requirements
* Manage queues and share best practices and knowledge as one Global Order Management Team
* Establish strong relationships with Sales Operations, Renewals, Collections, Compensation, Legal, Sales, Provisioning, Services and other internal resources as appropriate
* Participate in new process development and process improvement projects as well as other ad hoc projects
Required Skills / Experience:
* 2+ years’ Order Management, Customer Service or Sales Support experience. Prior Salesforce.com application experience a plus
* Must have strong research and problem-solving abilities
* Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly
* Ability to excel in a fast paced environment, delivering accuracy while managing deadlines and KPIs
* Must be able to maintain a positive attitude in stressful situations
* Must be available for flexible hours during peak business periods (ME/QE)
If you have the necessary skills and passion for Order Management, we would love to have you join our Ohana!