Description
The Professional Services organization is focused on delivering Salesforce's world-class product and project offerings to ensure customers are getting the most out of the Salesforce Platform. We help customers accelerate their path to value with Salesforce, focused on making sure you’re set up for long-term success to tap into the full capacity of the Salesforce platform, fast. We help you plan your strategic roadmap and we make sure you are building Salesforce so that it’s easy to maintain and adapt down the road, minimizing potential technical debt.
Our team is made up of thousands of the world’s leading Salesforce experts. We share our own 20 years of product best practices with your team and partners so that you have everything you need to achieve your goals.
Salesforce Professional Services is looking for a Technical Architect Director, with Trade Promotion Management experience. You will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers. Here are some salient responsibilities the role entails:
Serve as a trusted advisor to the client
Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking
Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform
Minimum Requirements:
10+ years enterprise architecture or consulting experience
2+ years of experience architecting and implementing Trade Promotion Management capabilities for customers
5+ years of experience leading Salesforce Core Projects
2+ years of experience with Consumer Goods Cloud
3+ years of experience in Consumer Goods industry
Strong application design skills combined with strong data, integration, and security architecture skills
Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences
Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience
A great listener with the ability to communicate with people in diverse roles
Proven ability to analyze, design, and optimize business processes via technology and integration
Resourceful and innovative thinker who can work through and solve problems
Strong experience in Integration concepts, designs and patterns
Required Qualities:
TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability
TEAM PLAYER: Proficient at collaboration and working with members of a team
COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
Preferred Requirements:
Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered
Ability to convey and convince customers of best practices at various levels within a large organization
Application design and development background
Travel may be required and varies depending on the client requirements
Strong Enterprise Architecture background would be favorable
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Salesforce product certifications:
Salesforce Certified Administrator
Salesforce Certified Advanced Administrator
Platform App Builder
Salesforce Certified Sales Cloud Consultant
Salesforce Certified Service Cloud Consultant
Consumer Goods Cloud Accredited Professional
Experience architecting and delivering Consumer Good Retail Execution
Experience architecting and delivering Consumer Good Trade Promotion Management
Preferred Qualities:
LEADERSHIP: Self-aware; proficient at building strong relationships
THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller.
Experience with AI-powered development tools (e.g., GitHub Copilot, Cursor, Agentforce for Developers) and an understanding of their strengths and limitations.
Experience leading a technical team or workstream, with a passion for mentoring and developing talent.
Ability to build and maintain key relationships with C-level executives, senior technology leaders, and key decision-makers.
Experience defining and delivering enterprise applications on the Salesforce Platform is a strong plus.
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