Description
Salesforce is looking for a highly motivated individual to join the team responsible for proposing, developing, executing, tracking, and reporting on Programs in support of the Global Renewals Organization. These programs are focused on Preventing & Offsetting Attrition at time of Renewal at scale, and delivering better customer Retention/Growth outcomes. This person will work cross functionally with the wider Sales, Renewals, Product, & Strategy teams to deliver targeted & measurable business outcomes that fuel our overall Renewals Strategy.
The role will require business analysis and Salesforce reporting work, as well as the ability to partner and collaborate with team members throughout Salesforce. This role will use data to evaluate business scenarios, plan efficiency initiatives, design processes, and deliver insights. Deliverables include sales strategy, identifying focus areas, program proposals, custom performance analysis, process documentation, reporting, and dashboards to presentation-ready content for senior Salesforce leadership.
Responsibilities:
Partner with the Global Renewal & Sales teams to mitigate attrition & drive growth at time of Renewal
Partner with OU Sales Programs Managers to scale Programs direct to the OUs
Identify and recommend areas of strategic focus
Propose, create, prioritize, execute, and report on the impact of Renewals Programs
Lead multiple complex and strategic projects to support revenue retention & growth
Partner with the business to align on goals, challenges, and data needed to support the strategy and proactively make recommendations
Communicate risk clearly and develop resolution strategies
Represent the Renewals team on broader cross-functional projects involving other parts of the business as needed
Desired Skills/Experience:
Experience
10+ years of relevant experience, ideally in Sales Strategy, Renewals Strategy, Business Operations, Strategic Finance, Consulting, or related fields
Proven success in sales strategy or business operations related to business metrics, operations, and revenue growth
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Skills
Confident communicator with attention to detail, oral, written, and presentation skills
Ability to structure and transition complex problems to solutions
Outstanding problem solving skills: consistent track record to ask questions, structure sophisticated problems, develop solutions and recommendations
Building and delivering presentations to senior executives and translating data insights into concise and insightful executive summaries and presentations
Ability to see the big picture, innovate, and adapt to change
Knowledge of Salesforce products desired or experience with comparable enterprise business technology tools
Get it-done attitude with a strong sense of team spirit
Self-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment