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Operations Performance Manager, Last Mile



Posted on Friday, June 7, 2024
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
The Operations Performance Manager, Last Mile will play a critical and strategic role to improve performance of the last-mile operations, covering key areas like driver, station, and cost management projects. The incumbent is to lead a performance management team to cascade last-mile strategies into key priorities and initiatives.
The goal is to drive strategic and operational excellence using data analytics, local insights, and structured problem solving at a country and network level.


  • Lead the integration and optimization planning of driver, station, and sort to meet target SLA - matching strategy with priority shipper needs
  • Provide monthly/weekly performance reporting by working closely with the Head of Last Mile on clear problem solving analysis and decision recommendations
  • Address systemic operations issue across driver, station, and sort with local insights & data analytics
  • Develop new channel and initiative to increase driver hiring and onboarding pipeline to achieve monthly active driver exceeding BAU and peak demand
  • Develop and implement driver engagement program to improve driver satisfaction and motivation
  • Improve driver productivity to meet target service level and cost aligned with driver incentive scheme
  • Lead the station operation planning logic and executions to meet Last Mile productivity, capacity, and service levels
  • Build and maintain close coordination with area team to identify and resolve daily operational gaps
  • Identify key levers of the last-mile operations costs to recommend new initiative and changes in delivery service type and/or pricing rates


  • 6-8 years experience working in a strategy & operations planning role with leadership and managerial responsibilities
  • Project management experience to manage project deliverables, resource allocation, and key milestones on time/budget to meet business objectives
  • Strong analytical and critical thinking skills
  • Strong written and verbal communication
  • Stakeholder management and influencing skills
  • Organization and learning agility; thirst for new knowledge and learning new skills
  • Willingness & adaptability to operate in a dynamic environment
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