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Team Leader, Security (Operations)



Shah Alam, Selangor, Malaysia
Posted on Friday, February 23, 2024
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.


  • To assist Security Manager to manage the overall security related issues.
  • Supervise and oversee security functions in an organization.
  • Prevent losses and damage by reporting irregularities; informing violators of policy and procedures and restraining trespassers.
  • Train and schedule programs and functions to security guards with the assistance of Security Team Leader Evaluate, assess and analyze performance of security guards.
  • Initiate disciplinary measures wherever necessary.
  • Keep the premises free from all kinds of dangers.
  • Maintain all security devices and products in good working condition.
  • Develop and implement preventative measures against accidents, thefts and other risks.
  • Ensure compliance of applicable policies and regulations while implementing security measures.
  • Responsible for CCTV review and lost investigations.
  • Monitor and supervise security assistant and supervisor on securing the warehouse.
  • Monitor and identify any illegal activities.
  • Adhere to all company policies and operating standards.
  • To conduct serious and complex criminal investigations, plan and manage own workload, and retain responsibility as the officer-in-case.
  • To complete comprehensive investigation reports and case files.
  • Conducting interviews with potential witnesses and the subjects of investigations.
  • Manage the complaints system to ensure that all complaints communicated are carefully handled and appropriate follow-up action is taken.
  • Liaise with internal and external parties including local law and other enforcement authorities, as necessary to ensure the effective and efficient functioning of the investigation process.
  • Monitor and identify any illegal activities.
  • Enforcement and implementation of security policies set by the company.
  • To conduct ad hoc tasks when required.
  • Managing and dealing with police reports if required.
  • Problem solving and critical thinking skills.
  • Possess effective written and oral communication and interpersonal skills.
  • Reports to the Security Manager on a daily basis.
  • Write reports of daily activities and irregularities such as property damage, theft, present and unusual occurrences.
  • Give feedback to Security Manager about incident/issues immediately.
  • Assist Security Manager or Security Team Leader in any special project or ad hoc assignments.


  • Good analytical and communication skills.
  • Conceptual thinker.
  • Excellent negotiation and problem solving skills with the ability to multitask and adapt in a fast paced environment.
  • Comfortable managing grey areas.
  • Competency in Computer knowledge such as Microsoft Office (Word, Excel & Powerpoint) or Google Drive (Docs, Sheets & Slides).
  • Professional fluency in English and Bahasa Malaysia.
  • Candidate must possess at least Sijil Pelajaran Malaysia (SPM), Certificate or Diploma in any field.
  • Possess own transport and willing to travel (not heavy).
  • At least 5 years as a Security Officer or 2 year in Team Leader level or 1 year as Security Supervisor/Officer.
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