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Customer Excellence Trainer

NinjaVan

NinjaVan

Customer Service
Special Region of Yogyakarta, Indonesia
Posted on Wednesday, October 4, 2023
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Reqirements

  • Diploma or Bachelor Degree in any discipline, Minimum 1 year of Experience as a Trainer in Customer Excellence
  • Excellent knowledge of customer handling (Hard & Soft skills),
  • Excellent using Microsoft Office & Google Suite (PowerPoint & Google Slides is a must)
  • Understand training methods
  • Good communication & presentation skills
  • Excellent public speaking, fast learner, confidence, positive attitude and open minded
  • People Oriented Person

Responsibilities

  • Conduct, facilitate training and material (Hard & Soft Skills) for Customer Excellence Department
  • Create module and update training material (hard & soft skills, script, wording, guideline, flow)
  • Doing refreshment training and socialization any kind of things as needed
  • Prepare and distribute Quiz regular basis by collaborate with QA Team and provide reporting of the result
  • Create and implementing improvement plan based on Quality result and Customer Dissatisfied by collaborate and coordinate with CS TL & Quality team
  • Identify TNA or the weak point for every individual CS Agent and improve it
  • Attending for calibration with stakeholder
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