Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Reqirements

Diploma or Bachelor Degree in any discipline, Minimum 1 year of Experience as a Trainer in Customer Excellence
Excellent knowledge of customer handling (Hard & Soft skills),
Excellent using Microsoft Office & Google Suite (PowerPoint & Google Slides is a must)
Understand training methods
Good communication & presentation skills
Excellent public speaking, fast learner, confidence, positive attitude and open minded
People Oriented Person

Responsibilities

Conduct, facilitate training and material (Hard & Soft Skills) for Customer Excellence Department
Create module and update training material (hard & soft skills, script, wording, guideline, flow)
Doing refreshment training and socialization any kind of things as needed
Prepare and distribute Quiz regular basis by collaborate with QA Team and provide reporting of the result
Create and implementing improvement plan based on Quality result and Customer Dissatisfied by collaborate and coordinate with CS TL & Quality team
Identify TNA or the weak point for every individual CS Agent and improve it
Attending for calibration with stakeholder

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