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Admin, B2B (Shipper)



Shah Alam, Selangor, Malaysia
Posted on Thursday, September 14, 2023
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.


  • Plan and Monitoring daily shipper data management. Input shipper data accurately into the designated system.
  • Good communication skills in Bahasa Malaysia and English
  • Good coordination and organizational skills
  • Liaise with another department such as Customer service, OPS and Fleet
  • Completed and maintained paperwork required for all data entry related to the shipper’s requirement.
  • Analyse and maintain all KPIs given by Ninja Van & Shipper
  • Manage and review operations reports.
  • Run and monitor reports on overall shipper performance.
  • Able to manage documentation regarding RDO,GRN and etc. Handle the filing of (RDO/GRN) invoices and documentation accurately and in an organized manner.
  • Conduct thorough checks and identify discrepancies in MPS (Multi Parcel Shipment), NECOM & etc billing weight finance for B2B shippers, ensuring accurate invoicing and financial reporting.
  • Oversee the urgent pushing of parcel deliveries to stations and manage parcel aging at the hub.
  • Handle weight disputes from shippers professionally and efficiently.
  • Monitoring on new product such as Necom product, Bulky product and etc.


  • Candidates must possess at least SPM/Diploma in any field
  • At least 1 year of working experience in the related field is required for this position
  • Fresh Graduates are also encouraged to apply
  • Excellent computer skills such as Microsoft Office application and Email
  • Ability to work extra hours if necessary (OT provided)
  • Ability to work extra hours
  • Ability to solve problems and interact with personnel of various department
  • Applicants must be willing to work in Section 22, Shah Alam.
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