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Regional Assistant Manager, Operations (Recovery)



Subang Jaya, Selangor, Malaysia
Posted on Monday, September 4, 2023
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
The role of the Regional Operations Assistant Manager is expected to lead and conduct operational improvement projects to increase efficiencies and ensures initiatives are finalized into standardized operating procedures with all relevant stakeholders.


  • Monitor and interfere in countries KPIs if issues arise
  • Identifying red flags in stakeholder projects, monitor the development and align with stakeholders on consequences, claims cost and contractual obligations
  • Executing process improvement projects to improve KPIs through cross functional collaboration with countries team and regional stakeholders
  • Document finalized initiatives into standardized operation procedures and communicate product/process needs to stakeholders


  • 3-4+ years of investment banking / business intelligence or related experience; high-growth analytics or operations experience is a plus
  • Strong ability in evaluating and carrying out deep analysis in operational performance, through data-driven decision making paired with strong business acumen.
  • Proven ability in presenting data to key stakeholders, with deep expertise in the use of Microsoft Excel in analysis and presentation process.
  • Strong hands-on driven management approach and comfortable in operating at all levels of seniority in ensuring key performance targets are met.
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