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Customer Service Agent Yogyakarta - Talent Pool

NinjaVan

NinjaVan

People & HR, Customer Service
Special Region of Yogyakarta, Indonesia
Posted on Monday, May 15, 2023
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Responsibilities

  • Resolved customer request and complaint
  • Provide professional customer support

Requirements

  • Candidate must possess at least SMU, Diploma, Bachelor's Degree in Marketing, Mass Communications or equivalent.
  • At least 1 Year(s) of working experience in the related field is required for this position, fresh graduate are also welcome to apply
  • Required Skill(s): Communication, Customer Servicing, Administration, Ms. Office, Ms. Excel
  • Preferably Staff (non-management & non-supervisor) specialized in Customer Service, Telemarketing or equivalent.
  • Willing to work in shifting and/or weekends and public holiday
  • Good communication and administration skills
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