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Customer Service Agent (Outbound)

NinjaVan

NinjaVan

Customer Service
Subang Jaya, Selangor, Malaysia
Posted on Thursday, October 13, 2022
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Descriptions:

  • Managing incoming calls from clients.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Identifying and assessing client’s need to ensure service excellence
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
  • Handling day-to-day administrative tasks
  • Responsible for sending and compiling reports related to customer service surveys.
  • Develop the strategy the team will use to reach its goal
  • Create reports to update the company on the team’s progress

Requirements:

  • Candidates must possess at least SPM/Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree in any field
  • Work Experience: Minimum 2 years of Customer Service Experience. Fresh grads are welcome to apply
  • Excellent English communication skills
  • Confident with corresponding clients over the phone
  • Good working knowledge of Microsoft Office applications
  • Strong thirst for knowledge and ability to learn fast
  • Preferably candidates with experience in Customer Service
  • Applicants must be willing to work on Shift Rotation Basis

Others:

  • OT is available only if needed.
  • 6 days per week with alternate off days.
  • Morning shifts only, 8am till 5pm, 9 am till 6pm.
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