Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

About our Team

The New Business Units (NBU) division comprises of some of the most exciting and enterprising teams at Ninja Van. Building on Ninja Van’s existing capabilities, we experiment with new ideas to develop innovative products and services that enhance our core business and help us serve our clients, partners and end-customers better.

The Project Manager – Commercial & Operations is responsible for leading complex, high-value, and cross-functional projects while supporting commercial growth and operational excellence. This role manages customer projects, drives stakeholder alignment, strengthens governance, and ensures successful delivery of strategic initiatives that support business growth and customer retention.

Job Responsible :

1.Project Management
Lead the planning, execution, and delivery of complex, high-value, and cross-functional projects.
Define project objectives, scope, deliverables, timelines, and resource requirements aligned with strategic business goals.
Develop comprehensive project plans including detailed timelines, risk assessments, dependencies, and mitigation strategies.
Manage project charters, milestones, schedules, and deliverables to ensure timely execution.
Ensure strong project governance, adherence to quality standards, and compliance with project management best practices.
Drive continuous improvement by implementing lessons learned and enhancing PMO processes, tools, and frameworks.
Track project performance, manage risks and issues, and provide regular status reporting to leadership and stakeholders.
2. Commercial Responsibilities
Manage a portfolio of B2B customers under project-based engagements.
Serve as a key support pillar for the commercial team in customer requirements gathering and solution design.
Support company-wide new initiatives by designing and developing scalable processes to enable successful implementation.
Monitor and analyse shipper shipping trends and performance metrics.
Be accountable for shipper retention, growth, and long-term relationship management.
Formulate business plans by analysing market trends, customer behaviour, and competitive movements.
Engage customers in consultative discussions to guide them toward solutions that meet their operational and commercial needs.
3. Stakeholder Management
Ensure close coordination with sales, operations, product, and project teams.
Build and maintain strong working relationships with internal and external stakeholders to ensure smooth operational execution.
Work closely with Product Specialists, Project Managers, and Core Operations teams to enable timely and high-quality deliverables.
Participate in customer meetings and workshops to identify effective solutions that support sales conversion and long-term partnerships.
Act as a central point of communication to align expectations, manage dependencies, and resolve issues promptly.
4. Operations & Account Performance
Build strong client relationships to ensure accounts perform and grow to their maximum potential.
Reduce attrition rates through strong project governance and proactive account management.
Minimise competitive risks by ensuring consistent service quality and operational excellence.
Plan and execute sales meetings and customer visits with solution-oriented approaches to support shipper acquisition and retention.
Maximise growth within existing customer accounts through continuous performance monitoring and optimisation.
Continuously develop knowledge of products, services, project/program management, commercial strategy, and operational processes to deliver the best possible customer solutions.
Key Skills & Competencies
Strong project management and governance capabilities
Excellent stakeholder and client management skills
Commercial acumen with B2B exposure
Strong analytical and problem-solving skills
Ability to manage multiple high-value projects concurrently
Excellent communication and presentation skills
Strong coordination across cross-functional teams

Job Requirement :

Minimum 2 years of experience in delivering customer-focused solutions.
Candidates with both operational and commercial exposure, preferably within a corporate environment, will be highly regarded.
Knowledge of project and program management methodologies and practices.
Bachelor’s Degree in a relevant discipline.
Strong data analytics and reporting competencies.
Proficient in English and Malay.
Mandarin proficiency is preferred.
Ability to communicate in local dialects is an added advantage.

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