Executive, Sales (Client Success Management)
Ninja Van
Sales & Business Development, Customer Service
Subang Jaya, Selangor, Malaysia
Posted on Sep 17, 2025
Job Responsibilities
- Customer Management
- Independently engaged with clients that using Ninjavan services/platform
- Assist clients with issues such as uploading orders, 1st mile & Last mile matters, dispute issues, client complaints etc as well as other administrative duties to coordinate shipping activities.
- Prepare and communicate accurate shipping, numbers of shipper parcel daily inbound, using data from multiple sources.
- Monitor shipper satisfaction and service quality throughout and prepare relevant/necessary reports for management
- Provide data analysis to improve client performances.
- Handle routine questions from clients to perform full level of troubleshooting, in addition actively communicate and coordinate with internal departments to identify and resolve admin, operations, IT and finance challenges
- Pro-actively propose structural changes or new solutions to streamline existing processes to increase operation efficiency & client's retention .
- Maintain open communication with all stakeholders, internal and external, across different geographies, throughout the onboarding, shipping and delivery cycle
- Stakeholder Management
- Ensure co-operation with other members of the sales team and throughout the sales force.
- Ensure all customer agreements are cost sensitive so as to ensure a suggested minimum pricing tariff is set and adhered too. Any deviations from this tariff require management’s agreement and justifications.
- Meet regularly with the Marketing and Sales management to evaluate the personal sales plan/strategy.
- Reporting
- Build a strong client relationship to ensure accounts perform and grow to their maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
- Implement and execute after sales activities to achieve target budgets and maximise growth within the existing customer base
- Conduct presentations of business review
- Continually develop knowledge of products/services and general commercial awareness in order to provide the best possible solutions for customers.
- Adhere to regional standard profit margins and discount guidelines and account receivables
- Maintain customer business information, and update business activities in CRM system
Job Requirements
- Minimum of 3 years’ experience in Client Success, preferably within the e-commerce or logistics industry.
- Bachelor’s Degree in a relevant field.
- Strong competencies in Data Analytics.
- Excellent verbal and written communication skills.
- Proficiency in both Bahasa Malaysia and English.
- Demonstrated customer orientation with the ability to build strong client relationships.
- Strong planning and organizing skills with the ability to manage multiple priorities.
- Sound decision-making and problem-solving abilities.
- Proven influencing and business negotiation skills.
- High level of dependability, adaptability, and commitment to quality.
- Strong sense of teamwork and collaboration.