First Mile Operations Improvement Manager
Ninja Van
Operations
Jakarta, Indonesia
Posted on May 17, 2025
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Responsibilities
- Lead and monitor First Mile operations performance, including key metrics such as pickup N+0 rate, inbound success rate, lost & damage rate, cost per parcel (CPP), and courier productivity.
- Drive strategic improvement projects such as automation initiatives, RTS (Return to Shipper) handling, and SOP enhancements to improve cost efficiency and service quality.
- Analyze operational performance reports and dashboards (e.g., Metabase, Looker Studio, Google Sheets) to identify trends, diagnose issues, and lead data-driven improvement initiatives.
- Manage first-mile budgeting and cost optimization, including tracking, forecasting, and implementing cost-reduction strategies while maintaining service levels.
- Oversee campaign and peak season capacity planning, from data analysis to execution, ensuring on-time and scalable operations.
- Lead the onboarding and implementation of new shippers and first-mile projects, coordinating cross-functionally to ensure seamless integration.
- Set up and scale operations in new origin areas, including station setup, team ramp-up, and process deployment.
- Develop and implement courier pay schemes that enhance productivity and reduce direct costs.
Requirements
- Bachelor’s degree in Management, Industrial Engineering, Supply Chain, or related field.
- 3–5 years of experience in logistics or transportation, with a proven record of delivering operational improvements and cost savings.
- Strong leadership skills with experience managing cross-functional teams and projects across multiple regions.
- Proficient in data analysis tools (e.g., Metabase, Google Sheets, Looker Studio) and experienced in generating actionable insights from data.
- Proven ability to manage budgets and drive significant cost-saving initiatives.
- Strong project management capabilities, especially in implementing automation and operational efficiency programs.
- Excellent time management, stakeholder communication, and problem-solving skills.
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