The Key Account Manager (KAM) division manages partnerships with the major e-commerce platforms, becoming a one stop solution for the partners on all issues from minor operational queries to reviewing and negotiating the commercial deal with the platform. We have an end to end view and understanding of Ninja Xpress's business, and work together with multiple stakeholders both internal and external to help enhance the core business to serve our partners better.

This Key Account Executive - Crossborder will manage Ninja Xpress’s crossborder clients, both import and export. Serving a support management role that includes analysis, data report, assisting clients inquiries and monitoring daily operations.

Job Description

Manage daily operations by working together with both internal and external stakeholders
Become go-to person for all things related to client / manage requests or queries from client
Work with other stakeholders for the resolution of operational / tech issues
Provide insights for improvement initiatives

Requirements

Fresh graduates are welcome to apply
Experience in logistics industry preferred
Experience in customer service / client-facing preferred
Proficient in English
Able to speak actively in Chinese (HSK 4)
Able to operate Microsoft Office (Word, Excel, Powerpoint

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