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Fleet Specialist

Ninja Van

Ninja Van

Pampanga, Philippines
Posted on Thursday, July 11, 2024
Resource Management Support Unit supports the core operations of the Company in terms of providing fleet manpower through External Service Contractors (ESC) and Independent Contractors (IC), excluding 3PL providers for Middle Mile and Transport.
The main goal of the Resource Management Support (RMS) team is to build standardized processes and frameworks so that the Fleet and Shipper Operations teams can build and manage their fleets efficiently and, in turn, achieve the necessary capacity to support operations.
Main Duties
The Resource Management Support Specialist will be assigned mainly to perform rider recruitment activities to ensure there is always an available pool of riders to onboard in their assigned areas.


  • Build and maintain relationships with rider communities, manpower agencies, and external service contractors to ensure a rich pipeline of riders for callouts and conversion to ICs
  • Create communities in social media to have a strong online following to have leads for possible conversion to ICs
  • Highly focus on generating rider leads particularly for areas requiring capacity ramp-ups
  • Escalates problems to the Resource Management Support Manager when necessary to provide timely solutions.
  • Gather industry practices and help in the development and implementation of programs that would aim to improve the retention of contracted delivery partners
  • Coordinate with operation teams in the promotion of retention programs
  • Ensures outsourced rider performance review meetings with representatives from the operations teams.
  • Monitor contractors (IC/ESC) and agency KPIs such as success rate and productivity, and recommend next steps with operations
  • Cascades relevant directives and revised policies to the ICs
  • Other related tasks that may be assigned to provide resourcing support to the fleet teams (such as lead generation from central channels and facility sourcing


  • Degree holder
  • At least 2 years' worth of related work experience, such as in-ground rider recruitment
  • Above average understanding of logistic operations
  • Proven supervisory or team management experience
  • Above average proficiency in MS Excel; Data processing and analysis
  • Can build rapport with riders, station heads, and mid-level Managers
- We recognize and reward your valuable contribution through a competitive compensation and a series of recognition programs. -
- We provide Paid Time Offs and Wellness Leaves to support your overall well-being.
- We empower you to learn and grow with us through our curated learning and development programs.