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Process Improvement Manager

Ninja Van

Ninja Van

Makati, Metro Manila, Philippines
Posted on Thursday, July 4, 2024
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
About the Unit:
Solutions Unit identifies, recommends, and develops new initiatives and strategies for the special requirements of shippers. The Unit also work with cross functional departments to iron out process implementation.
Duties and Responsibilities:
>Support the Solutions Manager in the operationalization of new business lines and strategic initiatives and achievement of high-priority projects
>Project manage the setup of these new business lines
>Work with team members to define and agree current and potential future business processes
>Evaluate the business processes and operations by implementing their subject expertise.
>Offer necessary guidance and required knowledge to relevant internal units during the entire development life cycle.
>Determine the essentialities and requirements and recommend some technical solutions.
>Monitor the testing, development, and implementation of provided solutions.
>Verify technical information, including the training manuals, user guides, and system requirements.
>Publicize various important information and document processes to all stakeholders using internal portal.
>Help improve business performance by identifying problematic areas and providing relevant technical solutions.
>Champion the assigned projects and providing updates to own business area on progress and developments
>Graduate of business management, social sciences, economics, statistics, or other high quantitative/analytic courses
>Strong relevant experience in operations, business, and quantitatives.
>Proven leadership management experience3 - 5 years of project management, change management or operations experience, preferably in logistics and supply chain industry
>Good understanding of the organization's objectives, operations, market environment and ethical issues
>Resource Management
>Effective and efficient resource management Interpersonal Skills
>Able to work as an individual contributor and with a team, lead and develop team members, influence stakeholders and manage conflict
Why Join Us?
>We recognize and reward your valuable contribution through a competitive compensation and a series of recognition programs.
>We provide Paid Time Offs and Wellness Leaves to support your overall well-being.
>We empower you to learn and grow with us through our curated learning and development programs.
>We encourage you to join our in house social clubs so you can meet other people with the same interests.