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Executive, Cross Border (Key Account) - Mandarin

Ninja Van

Ninja Van

Shah Alam, Selangor, Malaysia
Posted on Thursday, July 4, 2024

Responsibilities

  • Operate as the lead point of contact for all matters specific to your assigned clients via email and calls.
  • Identify major trends or issues and assume responsibility for resolution or escalation with existing accounts.
  • Work with internal stakeholders to recognize and resolve daily operational issues.
  • Provide routing information and issue shipping instructions to ensure deliveries arrive on time and to their correct location.
  • Responsible for tracking of goods en-route to their destination ensuring any problems that may arise are resolved so as to avoid delays.
  • Develop, implement and maintain appropriate analytical tools to establish goals and measure performance of the Company for reports distribution to internal and external stakeholders.
  • Analyse and report client status including sales trend, service level performance, service issues.
  • Own and manage rapport with existing Singapore clients from build customer trust towards cross border service.
  • Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
  • Assist with Singapore client inquiries related to the parcel and others.
  • Handle customer complaints and refunds

Requirements

  • Able to Speak, read and write in Mandarin
  • Fluent in English and Bahasa Malaysia
  • Candidate must possess at least a bachelor's degree in any field.
  • At least 2-3 years of experience in account management is required for this position.
  • Associate-level positions are available for Fresh Graduates.
  • Experience in delivering client-focused solutions based on customers’ needs.
  • Preferably Junior Executive with prior experience in Customer Service, Account Management or Logistics/Supply Chain frontline role.
  • Able to work in a fast-paced environment, manage multiple clients at a time with tact and professionalism.
  • High conscientiousness, client-centricity, and good communication skills
  • Possess own transport / willing to travel.