Training and Quality Assurance Executive
Ninja Van
Quality Assurance
Ho Chi Minh City, Vietnam
Posted on Jul 3, 2024
To ensure all Customer Experience employees receive the right level of training and coaching that allow them to deliver an exceptional customer experience through all contact channels.
Key Accountabilities
- Conduct regular calibration benchmarking sessions.
- Ensure that professional call, email, chat message and case standards are maintained through consistent coaching.
- Monitor and evaluate agent’s performance to identify areas for improvement and provide coaching and feedback to help improve performance.
- Prepare training materials, conduct training sessions focused on customer experience when newbies on-board, new policies…
- Assess training needs and identify areas where additional training is required.
- Conduct enhancement-training when having requirements from Managers and Team Leaders.
QA (70%)
Training (20%)
Other tasks (10%): Handling other assigned tasks from the Managers and Team Leaders.
Key Requirements
- One year experience in the customer contact center environment.
- One year experience working in a quality, service oriented environment.
- One year experience with training/QA job. Preferably in a customer contact center.
- Experience with communicating with staff from different ages.
- Knowledge of NJV’s industry sectors is a preference.
- Colleague/University Graduation
- Planning and organizing.
- Good at English
Benefit
- Working address : 307/21 Nguyễn Văn Trỗi, Phường 1, Quận Tân Bình
- Salary and benefits:
- Competitive income compared to the market
- "Tet" bonus , Performance review from 1 - 4 months
- Paid social insurance based on full salary
- 12 days annual leave, 5 days sick leave (with full salary)
- High-class AON Health Insurance for manager level.
- Year End Party, annual Townhall Ceremony
- Annual company trip
- Attractive team-building activities, regular internal activities
- Provide laptop for employees
- Training and developing:
- Participate in internal training courses: online/offline
- Opportunities to promote to higher positions: Senior, Team Leader, Manager, etc.
- Work environment & colleagues:
- Senior leaders are open-minded, respectful, and ready to facilitate personal growth
- Young and dynamic working environment
- The scope of work is large, the company has more than 6000 employees, the company has operations spreading to 63 provinces/cities throughout the country.
Bằng việc điền thông tin và gửi (submit) Phiếu Thông tin [ứng viên/ thành viên] này, tôi đồng ý cung cấp và cho phép Công ty TNHH Nin Sing Logistics (“Ninja Van Việt Nam”): xử lý dữ liệu cá nhân của tôi được cung cấp trong Phiếu Thông tin [ứng viên/ thành viên] này theo Thông báo bảo mật dữ liệu cá nhân tại đường dẫn: đính kèm link vào dòng này ==>Thông Báo Bảo Mật Dữ Liệu Cá Nhân Của [ứng viên/ thành viên]
- Thành viên (Nhân viên/ TTS/ CTV): https://drive.google.com/file/d/15UokJPjbmTIbBEyn2wbn3E_i5_s38QHD/view