Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Ninja Freight Forwarding is the front office vertical which generates revenue through acquisition and retention of clients who require logistics service mainly in the B2B segment.

As a Sales Support Associate in Ninja Freight, the incumbent will work with both our Sales team and our Operations team on the following:

1. Follow up with clients with recurring shipments and assist with sales operations activities including but not limited to quotation, shipment confirmation, requirements gathering etc.

2. Coordinate shipment details with our Operations team through information relay from our Shippers to our Internal Operations

3. Maintain accurate and up to-date sales and shipment records

4. Assist with quotation requests by following up and initiating these requests on the system

5. Handle clients’ feedbacks and complaints, escalating them whenever necessary

Incumbent will be a strong enabler for the Sales team by serving as a strong administrative layer between our clients & the organization, ensuring that our service and resolution speed is topnotch.

Responsibilities

Sysfreight logging; Create deals into Sysfreight with shipment details
Quotation requests; Manage and follow up on quotation requests raised for the Sales team
Daily clients engagement on shipment tracking
Update shipment information and details into Sysfreight
Assist with clients’ enquiries and feedbacks through escalation or simple query of shipment
Confirming shipments with clients & operations team
Maintain and update CRM and internal shipper related database to ensure data hygiene and visibility for internal stakeholders
Onboarding new clients and ensuring that new clients are onboarded with proper information
Guide & Provide SOPs or next course of action for client to commence shipment

Requirements

Minimum 1 year of relevant working experience in a sales support or coordinator role, with some knowledge of freight forwarding process
A Diploma / Degree in Supply Chain Logistics or any relevant field will be strongly advantageous.
Possess positive and customer centric attitude when interacting with clients
Proven ability to multi-task
Experience dealing with Excel and data entry related work
Ability to speak English, and added capabilities in Mandarin and Bahasa Melayu will be strongly beneficial

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