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Operational Quality and Compliance Manager

Ninja Van

Ninja Van

Legal, Quality Assurance
Metro Manila, Philippines
Posted on Wednesday, July 3, 2024
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
The role shall be in close coordination with various stakeholders (Business Intelligence Unit, Unit Heads, Managers and their Operations Analysts) to help address process gaps, control operational risks and support continuous improvement initiatives.

Main Duties

  • Drive process standardization by providing the right tools and developing skill sets that can aid in improving process and organizational structures, policies and procedures.
  • Execute Design and Implementation Tests to assess the relevance of SOPs against the actual work performed.
  • Liaise with the external certifying bodies regarding the organization's management system certifications
  • Work with the Regional QA counterpart in aligning the regional standards processes and standard operating procedures (SOP) applicable to the country
  • Maintain the relevance and adequacy of Standard Operating Procedures, Work Instructions and other related reference documents including the need to create documented information to help achieve the effectiveness of Ninja Van’s management system.
  • Plan and implement management system audits to adhere with, but not limited to, ISO 9001 Standard, internal policies and procedures, relevant legal and regulatory requirements and regional operating standards.
  • Drive organizational compliance to relevant internal and external standards in coordination with stakeholders
  • Drive risk management (identify, analyze, take action, monitor) throughout the organization
  • Provide expertise in problem solving, managing the corrective and preventive action processes, especially those that arise in the management system audits and management reviews.
  • Provide inputs in developing process controls and driving output by pushing for process improvements or changes to address risks, issues and/or audit findings in the operations.
  • Ensure that corrective, preventive and improvement actions are documented, tracked and its effectiveness is evaluated. This can include subjects raised/agreed during top-level management reviews.
  • Provide expertise in the implementation of 5S methodologies and consistently measure its effectiveness throughout the organization
  • Drive continuous improvement in the organization such as, but not limited to, leading and implementing initiatives that support the achievement of goals and objectives of the core operations
  • Ensuring that operational changes brought by continuous improvement initiatives are sustained by implementing permanent process changes
  • Facilitating Gemba walks and Kaizen events


  • Graduate of at least 4-year course, preferably in Business Studies, Management/ Industrial Engineering, or with work experience appropriate for the role
  • Analytical skills
  • Successful implementation of lean management and/or continuous improvement initiatives
  • Managerial experience
  • Leadership in any management system standard implementation
  • Self-reliant
  • Inquisitive
  • Assertive
  • Persuasive
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