Manager, Operations
Ninja Van
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Shah Alam, Selangor, Malaysia
Posted 6+ months ago
Job Responsibilities
- First Mile Operations
- Manage and streamline the pickups of parcels from various shippers.
- Ensure timely pickup and coordination with Sales , KAM and CSM teams.
- Develop and implement strategies to enhance first-mile efficiency and shippers satisfaction.
- Sortation
- Oversee the operations of sortation centers, ensuring accurate and timely sorting of parcels.
- Implement and monitor standard operating procedures for sortation processes.
- Analyze sortation performance metrics and drive continuous improvement initiatives.
- Middle Mile Operations
- Manage transportation logistics between sortation centers and hubs.
- Optimize routing and scheduling to maximize efficiency and reduce costs.
- Maintain strong relationships with transportation providers and negotiate favorable contracts.
- Last Mile Operations
- Ensure timely and accurate delivery of parcels to end customers.
- Monitor and manage the performance of delivery.
- Implement innovative solutions to improve delivery success rates and customer satisfaction.
- Monitor performance metrics and evaluate operational efficiency.
- Analyse data and generate reports to identify areas for improvement and implement corrective actions.
- Analyse fleet operations and recommend measures to enhance fleet efficiency and productivity.
- Identify and implement process improvements to enhance operational efficiency.
- Stay updated with industry best practices and integrate them into operational strategies.
- Ensure all operations comply with relevant regulations and safety standards.
- Manage and oversee special projects assigned by the Head of Operations.
Job Requirements
- Minimum of 5 years of experience in logistics or operations management, preferably from an eCommerce environment.
- Experience in cold chain and supply chain are added advantages.
- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Strong analytical and problem-solving abilities.
- Proficiency in report generation.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced and dynamic environment.
- Strategic thinking
- Operational Excellence.
- Leadership and People Management.
- Customer Focus.
- Adaptability and Flexibility.
If you are passionate about logistics and have a proven track record in operations management, we would love to hear from you. Apply now and join us in creating solutions for hassle-free deliveries and shaping up the future of tech-based logistics.
This job is no longer accepting applications
See open jobs at Ninja Van.See open jobs similar to "Manager, Operations" B Capital.