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Investigations Associate

Ninja Van

Ninja Van

Singapore
Posted on Wednesday, July 3, 2024
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
The Investigations Associate is responsible for conducting thorough and comprehensive investigations into various matters, such as fraud, misconduct, and non-compliance to internal Standard Operating Procedures activities within the organization. He/she is expected to interface with Law Enforcement Agencies to enhance the Organisation’s effort to detect and deter fraudulent activities. The role involves collecting and analysing evidence, interviewing relevant individuals, collaborating with cross-functional teams, and providing actionable recommendations based on findings. The Investigations Associate plays a crucial role in maintaining the integrity and compliance of the organization's operations.

Responsibilities

  • Identify process gaps in relevant fields and drive continuous improvement initiatives to improve security standards
  • Enforce SOPs in all stations for better parcel management and security at the warehouse locations
  • Review and interpret data to identify operational issues and provide solutions which optimize service levels and mitigate loss
  • Facilitate and coordinate the maintenance of CCTV cameras at all warehouse locations
  • Work closely with internal departments and stakeholders in the investigation process to gather relevant and accurate data
  • Lead investigations of internal and external loss and fraud and conduct interviews when appropriate
  • Reviewing surveillance footage, interviewing staff, and working closely with law enforcement agencies, if necessary
  • Prepare investigation case reports and summary of incidents

Requirements

  • 1 - 3 years of security services, asset protection or facility management experience
  • Security background will be advantageous
  • Prior experience in handling CCTV systems (preferably Hikvision) is beneficial
  • Ability to multitask and to provide sound advice on investigative strategies
  • Outgoing and persuasive personality
  • Energetic and enthusiastic at solving problems
  • Proficient with Microsoft Office Suite, Google Suite
  • Diploma or equivalent in any field
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