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Executive , Parcel Recovery (Warehouse) - Juru, Penang

Ninja Van

Ninja Van

Penang, Malaysia
Posted on Wednesday, July 3, 2024
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.


  • Accountable to ensure all inquiries for problematic delivery issues are well addressed on daily basis and close in timely mannered in all mediums
  • Accountable to conduct a thorough investigations for all problematic parcels/delivery issues within the allotted time
  • Accountable to verify all claims submissions from all claimant
  • To prepare report on the related problematic delivery issues on weekly basis
  • To ensure full adherence to Recovery's SOP
  • To ensure the relevant stakeholders are well informed with issue that tag to order(s)
  • To ensure the accuracy of data input into the recovery system
  • To assist Manager/Head for any ad hoc projects and analysis as and when required.


  • Candidate must posses at least Bachelor’s degree in any field (fresh graduate encouraged to apply)
  • 2 years working experience in courier service will be an added advantage
  • Candidate must be a process and details oriented. Meticulous in ensuring processes are followed
  • Good analytical and communication skills and a problem solver
  • Hands on approach as work will be close to warehouse based
  • Strong ability to grasp operation processes and systems quickly
  • Must have an excellent spoken & written knowledge in English & Bahasa Malaysia
  • Able to connect with people and communicate clearly
  • Must have high integrity and responsibility towards the task assigned
  • Excellent computer skills such as Microsoft Office and Google apps
  • Quick learner: we work in a fast-paced environment where you will be challenged to rapidly pick up on new concepts
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