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Associate, Cross Border (Operation)

Ninja Van

Ninja Van

Shah Alam, Selangor, Malaysia
Posted on Wednesday, July 3, 2024
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.


  • Communicate and coordinate with third party vendors and agent.
  • Prepare accurate consolidated shipping manifests on a daily basis using data from multiple source.
  • Maintain open communication from vendors and clients and perform first level of problem analysis and solutioning

Monitoring & Reporting

  • Monitor lead time and service quality at every leg of the parcel lifecycle and preparing
  • SLA reports for management
  • Compile data for biweekly P&L review and periodic budget preparation
  • Generate and confirm the accuracy of invoices, bills and other related charges
  • Maintain records and generate reports for the management
  • Perform any other administrative duties related to cross border shipping


  • Proficient in written and spoken English and Mandarin to liaise with Mandarin-speaking counterparts
  • Strong Excel/data analysis and management skills - ideal candidate will be able to showcase demonstrated competence in this area with structured thinking
  • Detail-oriented, with excellent organizational skills and a strong sense of job ownership
  • Adaptable, proactive, and possess a positive attitude and work ethics
  • Able to multi-task and is results-driven
  • Flexible with working hours to meet deadlines for tasks and projects
  • High conscientiousness, client-centricity, and good communication skills
  • Applicants with minimal work experience but possess good academic results with relevant internships, and outstanding co-curricular records are welcomed to apply


  • Demonstrated experience working with MS Excel to generate insights
  • Previous experience in logistics or 3PL management or similar activities
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