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Assistance Freight Customs Coordinator

Ninja Van

Ninja Van

Shah Alam, Selangor, Malaysia
Posted on Wednesday, July 3, 2024
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Descriptions

  • Assists on daily handover from Ninja Van to Air and Sea Freight agent by managing and coordinating domestic shipments.
  • Assists with all process customs forms and other documentation related to customs.
  • Assists in ensuring no backlog or delay in shipment every day.
  • Ensure the filtering process flow for Air and Sea Freight items is smooth.
  • Assists in inputting data into the management system and consolidates.
  • Assists in customer feedback on the shipment status and maintains a cordial relationship to build future business.
  • Monitoring workers to follow the SOP in preparing shipment.
  • Solved minor problems in operation.
  • Assists in managing all invoices.


  • Diploma/ Degree or equivalent.
  • Minimum 1 year of professional experience in transport/ air freight. forwarding/logistics field related to freight forwarding and logistics.
  • Must be well-versed in customs regulations.
  • Logistics/third party logistics (3PL) industry know-how and background, conversant with commercial processes and operational viabilities.
  • Superior communication and interpersonal skills are necessary; strong team players.
  • An independent performer, he/she must be motivated and resilient, with an ability to deal with demanding customers and deliver even under pressure.
  • Strong analytical skills to interpret and examine regulations required.
  • Fluency in English and Bahasa Malaysia is required.
  • Highly proficient in MS Office or Google Docs platforms
  • Ability to solve problems effectively
  • Ability to manage multiple tasks in a fast-paced environment
  • Ability to work in shifts
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