Outreach Specialist
Nest Health
Baton Rouge, LA, USA
Posted on Nov 15, 2024
Outreach Specialist
Baton Rouge, Louisiana
What is the role?
You will be the first point of contact for eligible member families, introducing them to Nest Health’s whole-family, whole-person in-home care model and ensuring that the market meets or exceeds targets to sign up eligible families to receive primary care (PCP) services from Nest. You will outreach to eligible families via telephone, email, text and in-person modalities, describing the benefits of choosing Nest Health as their PCP, answering questions and overcoming objections, and scheduling them for their first appointment. You will also build relationships with community partners who can help Nest Health connect with eligible family members. This position offers the opportunity for meaningful bonuses tied to individual and market productivity and performance.
Who is Nest Health?
As the first value-based care provider built for families, Nest is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America’s highest risk families. Nest’s first-of-its-kind family-based, in-home, and virtual care model includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more. In Louisiana, Nest’s headquarters and first market, Nest’s innovative model has resulted in partnerships with two of the state’s leading health plans, unlocking care for thousands of families across the state. Nest’s early success has led to national traction across states and payers, laying the groundwork for future expansion.
Nest and its leaders have won multiple awards including Rock Health’s Next-Gen Pediatric Innovations, New York Times Top Five Who Spread Hope, New Orleans City Business Power 50, and CB Insights Digital 150. Additionally, Nest has become a prominent thought and brand leader garnering national attention from outlets such as 60 Minutes, Business Insider, NYTimes, Fierce Healthcare, Axios and others. On a local level, Nest has been featured on all of Louisiana’s top programs including WGNO, WWL, WWNO (New Orleans NPR), WRKF (Baton Rouge NPR), and The Times-Picayune.
Founded in 2022 by former Secretary of Health of Louisiana and practicing OB-GYN, Dr. Rebekah Gee, and Rebecca Kavoussi, former President at Landmark Health, Nest has raised a historical Seed round of over $20M from top healthcare and industry investors including 8VC, Blue Venture Fund, SpringTide Health, Alumni Ventures, Gaingels, MVP, Health 2047, Ochsner Louisiana Investment Fund, Tulane Ventures, and others.
What will you do?
- Conduct telephonic, email, text, and in-person outreach to eligible families to schedule and ensure completion of their initial visits with the Nest Health clinical team
- Use Nest Health's customer relations management tool to manage Nest Health eligibility lists and meet daily, weekly, and monthly targets for reaching and scheduling member families
- Build and cultivate relationships with community agencies and influencers to help improve access to eligible Nest families
- Identify and execute innovative activation strategies to get eligible families to select Nest as their family primary care provider
- Help build, refine, and leverage reporting and dashboards to meet activation/engagement targets; prioritize different outreach modalities to eligible families; and help Nest continually refine its outreach approaches and algorithms
- Participate in the development and refinement of messaging, conversation guides, and FAQs to improve the effectiveness of Nest outreach
- May work flexible or extended hours to accomplish business goals
What do you bring to the Nest?
- 2-5 years of related experience in a sales, direct marketing, or customer service role required
- Bachelor's degree or equivalent experience preferred but not required
- Experience working independently and successfully to hit ambitious sales targets preferred
- Demonstrated team player who enjoys collaborating with others to meet shared goals
- Entreprenurial and creative problem solver
- Engaging personality with active listening skills and ability to demonstrate empathy with people
- Experience working in outreach, organizing, or coordinated campaigning
- Proficiency in the use of Excel and/or CRM tools like Salesforce is a bonus
- Bilingual skills (esp. Spanish and/or Vietnamese) is a bonus
- Please note, this position will involve educating and encouraging vaccination against COVID-19
Nest understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don’t meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.
What is required (travel and physical requirements)?
- This is a job that will spend time remote, in the office, and out in the field in the greater area
- Prolonged periods sitting at a desk and working on a computer
What does Nest bring to the table?
We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. On top of this, we offer a comprehensive suite of benefits such as employer-sponsored health, dental, and life options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:
- Family- centric health support with access to Lyric’s comprehensive services for urgent care, behavioral health, psychology, and
psychiatry for you and your entire family, including virtual veterinary care for your pets
- Company supported Parental Leave for both primary/non-primary care givers with options for a tiered return to work, and
eligibility to receive additional hours PTO for Prenatal Care and Backup Childcare
- Receive reimbursement for work- related vehicle expenses, including commuting and travel costs, for staff who drive as part of
their job responsibilities
- Opportunity to receive up to $3,000/year Tuition Reimbursement to support your educational and professional development by
covering a portion of costs relating to fees, course materials, or other related expenses
- Receive employer sponsored short-term and long-term disability benefits to provide financial support in the event of illness or
injury that prevents you from working
- Enrollment in 401 (k) Retirement Plan through Human Interest to help save for your future with flexible contribution options
What does it mean to be a part of a startup?
Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations. Taking a position at a Healthcare startup allows for the opportunity to be high impact in disrupting the US healthcare system. You will have the chance to be creative, solution oriented, and have your voice heard! You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles. Here are some things you can expect:
- Your role may be less defined than in other settings, with the need to wear multiple hats & juggle various responsibilities
- Learning opportunities- you will have the opportunity, at times, to function outside of your standard position and learn
about new roles & areas
- Fast Paced- Startups often must move faster than traditional large companies. This means you may be asked to cope with
or advise on quick changes regarding systems or processes
- Autonomy- You will need to be highly autonomous, as there is less structure and learning and development than at large
orgs. This requires you to be able to learn asynchronously, as well as raise your hand when help is needed, or gaps are
identified
Nest Health celebrates the diversity of our patient population and seeks diversity on our team. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.