| We are seeking a Data Analyst to support our Operations team by transforming complex data into actionable insights that drive efficiency and accuracy. This fully in-office role (Carlsbad, CA) will collaborate with cross-functional teams to enhance processes, develop and maintain reporting, and ensure data integrity across multiple business systems. The ideal candidate will bring strong analytical skills, a collaborative mindset, and a commitment to supporting operational excellence in a dynamic, fast-growing environment. Responsibilities: - Develop strong working relationships with the Customer Service and Operations teams to align processes and the various IT systems to ensure operational success
- Create consistent, accurate, and timely reporting for various stakeholders in the Customer Service/Operations organization. Examples include Days on Hand, Stuck order performance, Sales Order Processing timelines, and Call Center phone data
- Ensure consistency and integrity of data fields across a variety of systems and platforms: NetSuite, FLEX, Power BI, PAR
- Assist in automating data compilation and reporting from our ERP and affiliated systems
- Prevent data mapping failures and maintain robust reporting
- Monitor and troubleshoot live data flows across inventory and order fulfillment systems
- Monitor and enhance Power BI dashboards to ensure accurate and timely reporting
- Provide analytical support for inventory processes including PAR and FIRE
- Collaborate onsite with cross-functional teams – especially Sales Operations and IT – to resolve issues and optimize workflows
- Support configuration and testing of system integrations, automations, and webhooks
Qualitifications: - Bachelor’s degree in Computer Science, Marketing or Business/Business Administration
- Minimum of 3 years of relevant experience in a data analysis role
- Understanding of data structures and best practices in business analytics
- Ability to navigate multiple systems, understand data sources and hierarchy, and compile and report business metrics
- High fluency in Microsoft Office products, with expert knowledge in Power Query and Excel, including VBA code
- Desire to embrace change and uncertainty that comes with high growth organizations
- Self-starter and self-motivated with strong time management skills and the ability to operate independently while under stress
- Ability to customize reports for various internal and external stakeholders
- Ability to communicate effectively amongst multiple teams and team members
- Experience with NetSuite and Power BI preferred
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