Senior Customer Success Manager
Sales & Business Development, Customer Service
Bengaluru, Karnataka, India
About MoEngage:
MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers. MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution. For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. MoEngage was named a Contender in The Forrester WaveTM: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester WaveTM 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.
About the Role:
As a Customer Success Manager, you will take full ownership of the post-sales relationship to drive onboarding, platform adoption, and long-term account growth for top internet companies. You will act as a strategic product evangelist, leveraging your 5–7 years of SaaS experience to consult senior stakeholders on complex CRM, mobile ecosystem, and app marketing strategies. By deeply understanding client requirements, you will advise global consumer brands on how to orchestrate high-impact digital experiences using MoEngage’s advanced analytics and omni-channel engagement tools. Joining this high-scale, Goldman Sachs-backed team, you will champion customer retention and collaboration in a diverse, inclusive, and world-class technology environment.
Roles & Responsibilities:
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Onboard customers with Integration support and drive adoption of MoEngage products
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Be the point of contact for Accounts and be responsible for the growth of the customer
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Build relationships with senior stakeholders and manage account planning
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Provide relevant CRM and mobile marketing automation expertise to the Customers
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Advise clients on the most effective ways to use the MoEngage Platform
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Be a Product Evangelist, consulting the top internet companies on their growth.
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Awareness on Information Security concepts and Best Practices
Requirements:
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5-7 years of experience with relevant experience.
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Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.
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SaaS and B2B experience is a must.
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Ability to understand customer requirements and see how MoEngage can add value in various ways.
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Take ownership of the relationship post-sales and grow the customer
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Champion the product and be an evangelist
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Empathy - Needed in any client-facing role, also important for working with other teams.
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Strong written and verbal communication skills
Perks
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Work at Scale and challenge yourself
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Work with a smart team that grew up in the Mobile First world
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Work on an award-winning product, tech, and scale
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CSM Leaders like nowhere else, and the coolest team you can imagine
At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value – for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.Employment at MoEngage is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including
pregnancy), religion and beliefs, or any other status protected by law.It is our policy to comply with all applicable national, state, and local laws related to
non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges.
Why Join Us!
At MoEngage, we are passionate about our team and technology - see below to know more about us.
Life@MoEngage
Tech@MoEngage
Scale @MoEngage
We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team