Engagement Manager
MoEngage
About MoEngage
- Manage a team of Enterprise Customer Success Managers and be accountable for their success and development
- Own Enterprise Customer on-boarding and lifecycle journey
- Provide relevant CRM and mobile marketing automation expertise to Customers
- Build and manage CXO level relationships with client stakeholders
- Identify up-sell and cross-sell opportunities from existing accounts
- Monitor risky accounts and proactively take action to achieve success
- Collaborate with sales team to support sales efforts
- Collaborate with product team to communicate customers’ needs and help design an ideal offering
- Launch and manage new customer success improvement initiatives
- Attend and present at conferences, events and webinars
- Designing an amazing and memorable customer experience
Requirements
- 7+ years of Customer Success or Account Management experience, 2+ years of team management exprience is a must
- Inspiring leader with the ability to rally a team towards hitting key KPIs and providing an exceptional experience for our customers
- Skilled at identifying process improvements and operational excellence within a growing team
- Experience in marketing automation, CRM, mobile engagement technologies
- Imaginative and creative thinking skills with an ability to quickly diagnose problems and zoom out to see the bigger picture for the business
- Proven track record of delivery in a Customer Success environment with a focus on increasing customer engagement and retention
- Willingness to travel about 30% of time
At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value – for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.
Employment at MoEngage is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs, or any other status protected by law.
It is our policy to comply with all applicable national, state, and local laws related to non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges.
Why Join Us!
At MoEngage, we are passionate about our team and technology - see below to know more about us.
Life@MoEngage
Tech@MoEngage
Scale @MoEngage
We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class team.