Memora Health works with leading healthcare organizations to make complex care journeys simple for patients and clinicians so that care is more accessible, actionable, and always-on. Our team is rapidly growing as we expand our programs to reach more health systems and patients, and we are excited to bring on a Product Configuration Specialist.

Product Configuration Specialists ensure that Memora’s Care Programs and platform instances are configured correctly to meet client requirements - they own the technical integrity of each client’s Memora instance. Product Configuration Specialists have a deep understanding of Memora’s product capabilities and use this knowledge to configure the product to meet the client's requirements while ensuring these configurations are delivered on time and within scope. The role also supports both pre and post go-live client configurations and provides technical and product expertise to internal teams throughout both pre and post go-live timeframes. This role will partner with our Clinical Program Managers, Product Managers, Engineers, Implementation Managers, Client Success, and more to ensure the success of our programs.

We are looking for someone with a passion for technical excellence, continuous improvement, and who has great attention to detail. Ideal candidates will be driven by the problem we are solving but also by the innovative approach and technology that we are applying to healthcare - looking to make a significant impact on healthcare delivery. We’re looking for someone with exceptional curiosity and enthusiasm for solving hard problems.

Primary Responsibilities:

Partner with Memora’s Clinical Program Managers to drive the technical design of our Care Programs
Work with Memora’s Implementation Managers to understand client objectives, clinical workflows, and provide technical recommendations
Own all configuration and testing of Memora’s products and services to meet client requirements (pre and post go-live)
Partner with Product and Engineering to scope and oversee the execution of all in-scope development required to support a client’s Care Programs
Attend internal and client meetings as relevant both during program implementation and to support live program management
Document product configurations and support client training
Continually evaluate the configuration and content to improve our live Care Programs and clients’ platform instances
Monitor the success of AI-triggered message responses to continually improve the patient experience and fine-tune the natural language processing model
Own the execution of change requests for live clients
Support and/or own Issue root cause identification as appropriate
Own configuration-based Issue resolution; partner with Engineering to see code-based Issues to resolution
Support Implementation and Client Success teams in providing guidance to clients on how to use Memora’s products and services
Stay up-to-date on the latest product releases and updates
Contribute to and/or own internal team-based and cross-functional process improvement efforts

Qualifications (Required):

Experience and skills:

2-4 years of experience as a configuration specialist or in a similar technical services or implementation role
Excellent analytical and problem-solving skills
Strong aptitude for process development and improvement
Ability to handle ambiguity and demonstrate resilience when facing rapid change
Strong sense of ownership and drive for excellence

Communication and collaboration:

Ability to develop collaborative relationships with client stakeholders
Demonstrated ability to communicate effectively, both verbally and in writing
Ability to work in a cross-functional team as well as independently

Technical expertise:

Self-learner and self-starter, able to become a product expert and client advocate
Ability to explain technical terms to clients
The ability and willingness to complete several concurrent tasks with attention to time constraints, quality, and sufficient detail

Qualifications (Strongly Preferred):

Experience working in healthcare delivery and/or digital health
Deep understanding of provider and clinical workflows; experience shaping and optimizing patient experience
Experience working at a fast-growing startup

What You Get:

An opportunity to work on a rapidly scaling care delivery platform, engaging thousands of patients and care team members and growing 2-3x annually
Enter a highly collaborative environment and work on the fun challenges of scaling a high-growth startup
Work alongside world-class clinical, operational, and technical teams to build and scale Memora
Shape how leading health systems and plans think about modernizing the care delivery experience for their patients and care teams
Improve the way care is delivered for hundreds of thousands of patients
Gain deep expertise about healthcare transformation and direct customer exposure with the country’s most innovative health systems and plans
Ownership over your success and the ability to significantly impact the growth of our company
Competitive salary and equity compensation with benefits including health, dental, and vision coverage, flexible work hours, paid maternity/paternity leave, bi-annual retreats, Macbook, and a 401(k) plan

Memora is committed to the principle of pay equity and regularly assesses compensation across our U.S. work locations resulting in a standard pay range, typically updated each year. The applicable base pay will depend on various factors such as complexity and responsibility of role, job duties and responsibilities, and relevant experience and skills. Certain roles have the opportunity to participate in revenue- or utilization-based sales incentives, depending on the terms of the compensation plan and the employee's role.

Remote- U.S. Pay Range

$75,000—$95,000 USD

About Memora Health:

Memora Health, the leading intelligent care enablement platform, helps clinicians focus on top-of-license practice while proactively engaging patients along complex care journeys. Memora partners with leading health systems, health plans, and digital health companies to transform the care delivery process for care teams and patients. Our platform digitizes and automates high-touch clinical workflows, supercharging care teams by intelligently triaging patient-reported concerns and data to appropriate care team members and providing patients with proactive, two-way communication and support. Memora Health is headquartered in San Francisco, CA, with clients and team members across the country, and is backed by Andreessen Horowitz, Transformation Capital, General Catalyst, AlleyCorp, Frist Cressey Ventures, Martin Ventures, Kevin Durant and Rich Kleiman’s Thirty Five Ventures, Sachin Jain, and several other strategic healthcare groups.

Applicants must be currently authorized to work in the United States on a full-time basis. Memora Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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