Our HR team operates as a strategic partner to the business, focused on cultivating a high-performance culture where exceptional talent thrives. Our work is fundamentally guided by the DICE (Democratize Internet Commerce for Everyone) mission, which underpins our approach to all people strategies. Our core mandate centers on two critical pillars: driving world-class Talent Density and continuously elevating Employee Experience. We achieve this by relentlessly attracting, developing, and retaining the highest caliber of professionals, ensuring that every individual contributes significantly to our success. Concurrently, we are committed to shaping an unparalleled employee experience—one defined by transparent communication, meaningful development, and a deeply engaging, inclusive culture. As stewards of the company's most valuable asset—its people—we design, implement, and champion people strategies that directly translate into sustained business growth and a position as one of India’s most sought-after e-commerce destinations.

About the Role

We are looking for a seasoned HR Business Partner to lead & manage the 3P / Contract Workforce across multiple Teams and locations. This role will act as the primary HRBP for all third-party employees, driving workforce governance, employee relations, compliance, & productivity in close partnership with Operations. The incumbent will manage a team of 4 HRBPs and work closely with Staffing Partners, TA, HR Ops, Legal, and Business managers to ensure seamless lifecycle management, strong compliance discipline, and a high-performance field workforce. This is a highly field-intensive role requiring strong stakeholder management, ER expertise, data-driven decision-making, & the ability to handle escalations with maturity & speed.

What you will do

Workforce Planning & Hiring
Partner with Business Manager and Biz finance teams on manpower planning & workforce budgeting.
Maintain visibility on headcount status, vacancies, redeployments, & attrition trends across Teams.
Coordinate with staffing vendors and TA to support hiring for 3P roles & ensure timely fulfillment.
Onboarding & Documentation
Oversee onboarding processes including documentation, BGV, contract issuance, & HRMS updates.
Ensure statutory compliance, minimum wages adherence, & labour law norms during employee onboarding.
Coordinate contract renewals and maintain complete lifecycle documentation.
Attendance, Payroll & Workforce Governance
Validate payroll inputs, leave records, and attendance data in partnership with vendors & HR Ops.
Conduct regular audits to ensure compliance, documentation accuracy, & audit readiness.
Track productivity, attendance discipline, and overall workforce hygiene across Teams.
Employee Experience & Engagement
Conduct regular employee connects, field visits, & skip-level meetings to proactively identify concerns.
Standardize employee communication and drive awareness of policies and code of conduct.
Implement structured grievance redressal mechanisms and ensure timely closure of employee concerns.
Drive performance management processes for 3P employees in collaboration with Business teams
Employee Relations & Compliance
Manage ER cases related to misconduct, fraud, absenteeism, performance issues,
and policy violations.
Conduct investigations, maintain documentation, and recommend appropriate
disciplinary actions.
Retention & Attrition Management
Conduct exit interviews, analyze attrition drivers, & recommend targeted retention strategies.
Partner with operations and vendors to address workforce stability & redeployment needs.

What you will need

Experience
6–10 years of progressive HR experience, with strong exposure to HRBP / Employee
Relations roles.
Proven experience managing large blue-collar / contract / 3P workforce across multiple
locations.
Hands-on experience handling ER cases including misconduct, disciplinary actions, fraud
investigations, and grievance management.
Strong exposure to labour law compliance, statutory audits, minimum wages, and
contractor governance.
Experience partnering closely with Operations / Business leaders in a high-volume,
field-intensive environment.
Prior experience managing or leading a small HR team is preferred.
Experience working with staffing vendors and coordinating lifecycle processes including
hiring, onboarding, payroll inputs, BGV, and exits.
Education
MBA / PGDM in Human Resources or equivalent post-graduate qualification in HR.
Graduation in any discipline from a recognized university.
Additional certification in Labour Laws, POSH, or Industrial Relations will be an added
advantage.
Competencies
Strong Employee Relations and conflict resolution capability.
High ownership mindset with ability to handle escalations independently.
Strong understanding of labour laws and statutory compliance frameworks.
Stakeholder management skills with ability to influence operations leaders.
Data-driven decision making; ability to track and interpret workforce metrics.
Excellent investigation, documentation, and case management skills.
Strong communication and field connect capability with blue-collar workforce.
Ability to work in ambiguous, fast-paced, and high-pressure environments.
Willingness to travel extensively and manage multi-location operations.
Team leadership capability with ability to coach and develop direct reports.

About us

Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.

Curious about life at Meesho? Explore our Glassdoor - our people have a lot to say and they've helped us become a loved workplace in India.

Our Mission

Democratising internet commerce for everyone — Meesho (Meri Shop) started with a single idea in mind: to be an e-commerce destination for Indian consumers and to enable small businesses to succeed online.

We provide our sellers with benefits such as zero commission and affordable shipping solutions in the market. Today, sellers nationwide are growing their businesses by tapping into Meesho’s large and diverse customer base, state-of-the-art tech infrastructure, and pan-India logistics network through trusted third-party partners.

Affordable, relatable merchandise that mirrors local markets has helped us connect with internet users and serve customers across urban, semi-urban, and rural India. Our unique business model and continuous innovation have established us as a part of India’s e-commerce ecosystem.

Culture and Total Rewards

Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent.

Total rewards at Meesho comprise a comprehensive set of elements — monetary, non-monetary, tangible, and intangible. Our 9 guiding principles, or "Mantras," are the backbone of how we operate, influencing everything from recognition and evaluation to growth discussions. Daily rituals and processes like “Problem First Mindset,” “Listen or Die,” our Internal Mobility Program, Talent Reviews, and Continuous Performance Management embody these principles.

We offer competitive compensation — both cash and equity-based — tailored to job roles, individual experience, and skill, along with employee-centric benefits and a supportive work environment. Our holistic wellness program, MeeCare, includes benefits across physical, mental, financial, and social wellness. This includes extensive medical insurance for employees and their families, wellness initiatives like telehealth, wellness events, and fitness-related perks.

To support work-life balance, we offer generous leave policies, parental support, retirement benefits, and learning and development assistance. Through personalized recognition, gratitude for stretched work, and engaging activities, we promote employee delight at the workplace. Additional benefits such as salary advance support, relocation assistance, and flexible benefit plans further enrich the Meesho experience.

Know more about Meesho here : https://www.meesho.io/

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