Lively set out to raise the bar on benefit solutions, because we believe no one should have to sacrifice personal wellness for financial wellness. While traditional benefits focus more on transactions and less on the humans using them, Lively harnesses user-centric design and innovative technology to deliver an effortless experience for employers and account holders alike. Our modern HSA is consistently top-rated, and we have since expanded our offerings to provide a full suite of other benefits and services for companies, consumers, and financial institutions.

Lively is a remote-first company, headquartered in San Francisco with employees across the US. Come join us and help make getting the value out of your benefits as simple as it should be.

About the Role

We are seeking a Senior Product Manager to lead the development and enhancement of our benefits enrollment experience. In this role, you will focus on delivering a seamless, scalable, and user-friendly experience that empowers Employers, Employees, and Individuals to easily onboard and access their Lively benefits. You will work closely with cross-functional teams, including engineering, design, and customer support, to shape our product vision, drive the product roadmap, and ensure our platform continually adapts to meet the evolving needs of our customers.

The ideal candidate has a deep understanding of Healthcare and Lifestyle benefits or HR technology, a data-driven mindset, and a passion for solving complex problems with innovative solutions. This is a unique opportunity to have a meaningful impact on our B2B product experience, transforming the way customers integrate with Lively.

Responsibilities

Product Vision and Strategy: Define and drive the vision and strategy for the benefits enrollment experience, aligning with company objectives and customer needs.
Customer Research and Insights: Conduct user research, analyze customer feedback, and gather insights from customer-facing teams to deeply understand user pain points and areas for improvement.
Roadmap Development: Develop and manage a product roadmap, balancing short-term needs with long-term strategic goals, and adjusting priorities as necessary to adapt to market trends and business objectives.
Cross-Functional Collaboration: Partner with engineering, design, and other key stakeholders to ensure smooth development and delivery of features. Facilitate collaboration, ensuring that teams are aligned and informed at each stage.
Data-Driven Decision Making: Define and track key metrics to measure product success and user satisfaction. Utilize data insights to inform decisions and make improvements based on measurable outcomes.
Problem Solving and Innovation: Identify and solve complex problems in the benefits enrollment process, focusing on simplifying the user experience and adding personalization to better serve diverse needs.
Stakeholder Stewardship: Communicate product vision, roadmap, and initiative progress to internal and external stakeholders. Collaborate with stakeholders to understand pain points, gaps, and enhancement requests. Act as the primary SME for any questions related to your product ownership areas.
Performance Tracking: Define and track key performance metrics to measure product success and identify areas for improvement.

Skills & Experience

5+ years of experience in a product management or similar role in the Benefits, HR, or FinTech industries.
Bachelor’s degree in Business, Marketing, Computer Science, or a related field; MBA is a plus.
Proven track record of successfully launching and managing software products.
Strong understanding of product lifecycle management and agile development methodologies.
Excellent analytical and problem-solving skills.
Deep understanding of choice architecture and how it influences users.
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Experience with product management tools (e.g., JIRA, Aha!, Trello).
Familiarity with market research and user testing methodologies.
Leadership experience and the ability to mentor junior product managers.
Proven experience collaborating with and supporting sales teams to drive go-to-market (GTM) success, enhance product adoption, and achieve revenue targets.

Applicants must be currently authorized to work in the United States on a full-time basis with no sponsorship needed now, or in the future.

The base salary listed is a range for this position. Actual pay will depend on the candidate’s location and experience.

$165,000—$195,000 USD

We encourage you to apply even if you do not meet all of the qualifications, but feel you would be a good fit for the position.

Benefits & Perks

We offer competitive salaries, stock options, medical, dental, vision, life and disability coverage. An HSA with employer contribution, FSA, paid parental leave, medical travel benefits, a 401k plan, flexible vacation policy, lifestyle spending accounts, and more!

At Lively, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds to apply. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Come join us in our mission to help people optimize their healthcare spending, maximize their savings, and better their livelihood!

Lively Inc. participates in the E-Verify program. Learn more about E-Verify here:

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

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