Director, Card Strategy & Operations
Lively
This job is no longer accepting applications
See open jobs at Lively.See open jobs similar to "Director, Card Strategy & Operations" B Capital.About Lively
Lively set out to raise the bar on benefit solutions, because we believe no one should have to sacrifice personal wellness for financial wellness. While traditional benefits focus more on transactions and less on the humans using them, Lively harnesses user-centric design and innovative technology to deliver an effortless experience for employers and account holders alike. Our modern HSA is consistently top-rated, and we have since expanded our offerings to provide a full suite of other benefits and services for companies, consumers, and financial institutions.
Lively is a remote-first company, headquartered in San Francisco with employees across the US. Come join us and help make getting the value out of your benefits as simple as it should be.
About the Role
This role will be responsible for developing and managing the strategy for all of Lively’s card programs. You will manage the team members with responsibilities in day-to-day card operations, and proactively work with the Product, Sales, and Fraud teams. You will always be looking for opportunities to meet and exceed card user expectations and achieve efficiencies in card operations management.
Responsibilities
- Be the expert for Lively on best practices associated with our payment card needs
- Advise and educate leadership on prepaid debit card trends in the benefits space
- Develop and manage a debit card strategy to help meet Lively’s Objectives & Key Results
- Track, and report, and develop metrics for card development, operations, and costs
- Partner with the Product team to manage projects completed with card vendors and to operationalize the card features launched by Lively
- Partner with the Sales teams to determine features to set Lively’s offering apart
- Partner with the Security and Legal & Compliance teams to mitigate risks and fraudulent activity
- Coordinate all contracts, statements of work, and SLA reporting between card processing partners and Lively
- Lead all evaluation, selection, and implementation of any applicable card-related partners, as needed
- Identify opportunities to streamline processes and improve efficiency of our debit card operations
- Serve as the card program point of contact for internal and external stakeholders
- Actively manage card replacement and issuance
- Manage the card operations and card programs team
Skills & Experience
- 10+ years of experience in card-specific benefits and payments industry, with a deep knowledge of how prepaid debit cards operate in the benefits space
- Comfortable working with and presenting to C-level leadership on high visibility, time constrained initiatives
- You take ownership, are an inventive problem solver, and have a high level of accountability
- Strong interpersonal skills, especially cross department
- Excellent written and verbal communication skills
- Meticulous attention to detail and determination to tackle any task
- Able to prioritize tasks in a high-volume, fast-paced environment
- Vendor selection and management
- Nice to have: Experience working with FiServ and other card processor experience
- Nice to have: Six Sigma training
Applicants must be currently authorized to work in the United States on a full-time basis with no sponsorship needed now, or in the future.
We encourage you to apply even if you do not meet all of the qualifications, but feel you would be a good fit for the position. However, you must be located in the United States.
Benefits & Perks
We offer competitive salaries, stock options, medical, dental, vision, life and disability coverage. An HSA with employer contribution, FSA, paid parental leave, medical travel benefits, a 401k plan, flexible vacation policy and more!
At Lively, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds to apply. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Come join us in our mission to help people optimize their healthcare spending, maximize their savings, and better their livelihood!
Lively Inc. participates in the E-Verify program. Learn more about E-Verify here:
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
#LI-Remote
This job is no longer accepting applications
See open jobs at Lively.See open jobs similar to "Director, Card Strategy & Operations" B Capital.