Minimum Diploma with previous experience in customer service.
Previous experience using Zendesk preferred.
Strong verbal and written communication skills; the ability to explain information clearly and effectively.
Strong analytical skills to identify and resolve customer issues.
Careful handling of customer information and inquiries.
Willing to work shifting schedule

Job Role:

Handle customer complaints, issues, or concerns effectively and efficiently, ensuring that solutions are provided promptly.
Maintain an in-depth understanding of the company’s products or services to offer accurate information and support.
Identify when to escalate issues to relevant relevant division/department (if needed) to ensure timely resolution.
Collect feedback from customers to help improve products, services, and customer experience.
By preparing and providing report about overall customer questions and complaints periodically

More about Kenangan Brands

Kopi Kenangan, a much loved coffee chain store with close to 900 outlets across Indonesia;

Kenangan Coffee Malaysia, launched in 2022 has more than 90 coffee chain stores across Malaysia;

Kenangan Coffee Singapore, launched in 2023, have 7 stores; and

Kopi Kenangan Hanya Untukmu, our Ready-To-Drink FMCG subsidiary.